Eufenia Pamela Ndanyengwa Itewa
Windhoek, Khomas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Intellectual Property Officer
Business And Intellectual Property Authority
04.2018 - Current
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Spearheaded successful projects from conception through completion, showcasing strong project management abilities.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Addressed public questions, complaints and requests and provided necessary assistance.
Liaison Officer
Business And Intellectual Property Authority
02.2017 - 01.2018
- Enhanced interdepartmental cooperation through regular meetings, information sharing, and joint projects.
- Established effective communication channels by collaborating with various departments and stakeholders.
- Streamlined processes for increased efficiency by identifying areas of improvement and implementing changes.
- Coordinated efforts between teams to achieve project objectives within tight deadlines.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Organized successful events by coordinating logistics, managing budgets, and overseeing promotional activities.
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
Administrative Assistant
Business And Intellectual Property Authority
02.2015 - 01.2017
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Established administrative work procedures to track staff's daily tasks.
Data Analyst
Sinlam IT Solutions (PTY) LTD
02.2012 - 12.2014
- Streamlined data processing for faster results by implementing advanced analytics tools.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Documented effective and replicable methods for extracting data and organizing data sources.
Education
Bachelor of Arts - School of Law
University of Namibia
Windhoek, Khomas, Namibia04.2024
Associate of Arts - Business Administration
International University of Management
Windhoek, Khomas, Namibia04.2012
Skills
- Investigation Leadership
- Work Coordination
- Strategic Planning
- Report Preparation
- Community Relations
- Technical expertise
- Interpersonal skills
- Time management
- Emotional intelligence
- Organizational skills
- Innovation and creativity
- Cross-functional collaboration
Timeline
Intellectual Property Officer
Business And Intellectual Property Authority
04.2018 - Current
Liaison Officer
Business And Intellectual Property Authority
02.2017 - 01.2018
Administrative Assistant
Business And Intellectual Property Authority
02.2015 - 01.2017
Data Analyst
Sinlam IT Solutions (PTY) LTD
02.2012 - 12.2014
Bachelor of Arts - School of Law
University of Namibia
Associate of Arts - Business Administration
International University of Management
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