EMEK ORSOTH MEAS

- Identify and capitalize on partnership opportunities to enhance business growth

- Manage and oversee the daily operations of the customer service department

- Develop and implement strategies to improve customer satisfaction and loyalty.

- Lead, train, and motivate a team of customer care representatives.

- Handle escalated customer issues and ensure prompt resolution.

- Monitor and evaluate team performance through KPIs and feedback.

- Work closely with other departments to address customer needs and improve products/services.

- Ensure that customer service procedures are followed accurately and efficiently.

- Stay updated on customer service trends and technology to enhance service delivery

- Post-Sale Support for Financing Issues: financing proposal and approval processes will reduce turnaround times, leading to quicker sales closures.

- CALL PLAN FOR RELATED TO AFTERSAKE WO VS CURRENT CONTACT ACTIVITY: Remind the customer of their warranty period and encourage Customer conduct appointment inspection. Offer a discounted or promotional rate for customer who wish to do a service repair.

- Call plan for related to aftersales job card vs Current customer contact activity.

- Operation:

- Track and analyze sales performance data, including sales revenue, conversion rates, customer acquisition costs, and customer retention.

- Identify trends, patterns, and areas of improvement in sales performance.

- Provide insights and recommendations based on data analysis to the sales team and senior management.

- Oversee and manage property to be compliance with authorities, division standard.

- Monitor and review the operations of internal staff or third parties providing
services such as cleaning, security, landscaping, safety audit or repairs.

- Forecast future revenues and expenditures to establish cost structures and determine capital budgeting for projects. Perform variance analysis, identify trends, and make recommendations for improvements.

- Assist with the analysis of different banking businesses and products to assess

Viability of proposals. Work alongside with various departments in the bank to achieve this outcome.

- Manage Transporting Fee: It links with moving plan; we estimate the expense in advance and do forecasting for delivery.

- Preparing and monitoring the division budget, tracks expenses, and identifies opportunities for cost savings.

- Operation processing of all division expense reports,

- Prepares Profit and lost reports as needed for division leadership, and provide a commentary for making an improvement.

- Purchasing and Procurement:

- Monitor purchasing both local and oversea

- Sourcing suppliers to meet Requestor’s expectation

- Receive and review purchase request from others department

- Ensure all PR are properly signed approval

- Maintain good relationship with suppliers

- Access all tender return and make recommendation

- Review and sign on Purchase Order form

- To ensure that all deliveries are monitored and in time

- To investigate any discrepancies between purchase order and receipt

- Logistic and distribution:

- Understand on incoterm of each shipper and charges from forwarders, broker to ensure on scope of responsibility and cost management.

- Responsible for inquiry from any party that is related to Logistics

- Recommend optimal forwarders, brokers and transportation modes to fit with the products arrangement

- Follow up with shippers, forwarders and brokers for the outstanding invoice/debit note and verify specific items charge before submit to accounting team for payment purpose

- Prepare monthly report regarding to shipment status, product expense, transportation and customs clearance cost for both origin and destinations

- Participate with purchasing team and inventory team for flow of stock management system

- Coordinating with the Warehouse to ensure that copy of shipping documents has been forwarded to the warehouse for proper receiving

- Follow up shipments and documents with the freight forwarders and shipping/air lines- Operation:

- Track and analyze sales performance data, including sales revenue, conversion rates, customer acquisition costs, and customer retention.

- Identify trends, patterns, and areas of improvement in sales performance.

- Provide insights and recommendations based on data analysis to the sales team and senior management.

- Oversee and manage property to be compliance with authorities, division standard.

- Monitor and review the operations of internal staff or third parties providing
services such as cleaning, security, landscaping, safety audit or repairs.

- Forecast future revenues and expenditures to establish cost structures and determine capital budgeting for projects. Perform variance analysis, identify trends, and make recommendations for improvements.

- Assist with the analysis of different banking businesses and products to assess

Viability of proposals. Work alongside with various departments in the bank to achieve this outcome.

- Manage Transporting Fee: It links with moving plan; we estimate the expense in advance and do forecasting for delivery.

- Preparing and monitoring the division budget, tracks expenses, and identifies opportunities for cost savings.

- Operation processing of all division expense reports,

- Prepares Profit and lost reports as needed for division leadership, and provide a commentary for making an improvement.

- Purchasing and Procurement:

- Monitor purchasing both local and oversea

- Sourcing suppliers to meet Requestor’s expectation

- Receive and review purchase request from others department

- Ensure all PR are properly signed approval

- Maintain good relationship with suppliers

- Access all tender return and make recommendation

- Review and sign on Purchase Order form

- To ensure that all deliveries are monitored and in time

- To investigate any discrepancies between purchase order and receipt

- Logistic and distribution:

- Understand on incoterm of each shipper and charges from forwarders, broker to ensure on scope of responsibility and cost management.

- Responsible for inquiry from any party that is related to Logistics

- Recommend optimal forwarders, brokers and transportation modes to fit with the products arrangement

- Follow up with shippers, forwarders and brokers for the outstanding invoice/debit note and verify specific items charge before submit to accounting team for payment purpose

- Prepare monthly report regarding to shipment status, product expense, transportation and customs clearance cost for both origin and destinations

- Participate with purchasing team and inventory team for flow of stock management system

- Coordinating with the Warehouse to ensure that copy of shipping documents has been forwarded to the warehouse for proper receiving

- Follow up shipments and documents with the freight forwarders and shipping/air lines

- To provide suggestions to the Service Managers & Aftersales Manager about improvements that can be made to systems/processes/training etc. in order to improve Customer Satisfaction.

- To maximize parts and service profitability by devising initiatives to increase our sales of parts & service.

- To create and deliver training programs to improve our Staff Level in interacting with customers.

- Coordinate campaigns design to the service teams to sell the product service and part.

- Analyze the incentive scheme for the aftersales and send to account department.

Do the Budget for sale after sale both part and service.

- To be the main point of contact for all issues relating to Customer Satisfaction, and to be pro-active in solving customer issues by involving all relevant staff

- Check whether customer has had contact with Sales team and Parts team after machine delivery

- Centralize all internal invoices & quotations

- Arrange and check day to day documents and other contracts

- To create an overall report that delivers insightful analysis about recurring issues across departments / locations

- Monitoring and reporting the implementation the approved budget on daily basis

- Prepare payments by verifying documentation, and requesting disbursements

- To maximize parts and service profitability by devising initiatives to increase our sales of parts & service

- Analyze the incentive scheme for the aftersales and send to account department

- Do the Budget for sale after sale both part and service.

- Act as a key advocate to existing and potential customers Communication with all the customer.

- Proactively determine customer’s need to actively sell the bank’s full range of product and service.

- Deal with the problem with the customer.

- Keep update on product knowledge and policies.