Dong Phally
Strategy Division Manager
Phnom Penh
Summary
Results-driven Division Manager skilled in maintaining smooth and efficient operations to meet profit and loss targets. Hardworking and disciplined leader with continuous improvement mindset.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Strategy Division Manager
NongHyup Finance
01.2024 - Current
- Proposing enactment, amendment, and/or abolishment of the policies, manuals, guidelines, instructions, and/or issuance of any clarifications in purview of the strategy division and providing trainings and refreshments to the stakeholders.
- Proposing enactment, amendment, and abolishment of the company’s performance incentive schemes, including individual incentive, branch incentive, and/or bespoke incentives, and providing the training to the stakeholders.
- Doing research, observing the market moves, and developing or enhancing the products accordingly.
- Preparing the quarterly operational performance report.
- Doing other tasks assigned by the Executives.
- Preparing a conventional and unconventional marketing plan.
- Handling customer service, client complaints and keeping the Executives and department managers posted of the weekly complaints.
- Preparing a quarterly complaint report to the executives, the board of the directors, and NBC, respectively.
- Preparing the quarterly client exit survey report.
- Handling the company’s CSR activities.
- Doing other tasks assigned by the Executives.
- Holding daily meeting with the BMs of poor-performing branches.
- Collecting their concerns and offering solutions to them.
- Listening to the BM’s explanation of the competitor’s up-to-date maneuvers.
- Enhancing product, services, or process upon analysis of the BM’s inputs, feedbacks, and concerns.
- Advising the secretary of the administrative tasks, including providing necessary information and reports to the CEO.
- Doing other tasks assigned by the Executives.
Marketing and Strategy Manager
NongHyup Finance
Phnom Penh, Phnom Penh
05.2023 - 01.2024
- Proposing enactment, amendment, and/or abolishment of the policies, manuals, guidelines, instructions, and/or issuance of any clarifications in purview of the strategy division and providing trainings and refreshments to the stakeholders.
- Proposing enactment, amendment, and abolishment of the company’s performance incentive schemes, including individual incentive, branch incentive, and/or bespoke incentives, and providing the training to the stakeholders.
- Doing research, monitoring the market and competitors, and developing/enhancing the products accordingly.
- Preparing the quarterly operational performance report.
- Doing other tasks assigned by the Executives.
- Preparing a conventional and unconventional marketing plan.
- Handling customer service, client complaints and keeping the Executives and department managers posted of the weekly complaints.
- Preparing a quarterly complaint report to the executives, the board of the directors, and NBC, respectively.
- Preparing the quarterly client exit survey report.
- Handling the company’s CSR activities.
- Doing other tasks assigned by the Executives.
- Holding daily meeting with the BMs of poor-performing branches.
- Collecting their concerns and offering solutions to them.
- Listening to the BM’s explanation of the competitor’s up-to-date maneuvers.
- Enhancing product, services, or process upon analysis of the BM’s inputs, feedbacks, and concerns.
- Advising the secretary of the administrative tasks, including providing necessary information and reports to the CEO.
- Doing other tasks assigned by the Executives.
Deputy Marketing and Strategy Manager
NongHyup Finance
02.2023 - 05.2023
- Assisting the Marketing and Strategy Manager (MSM) in revising the incentive scheme.
- Providing periodic reports, including analysis and/or recommendations on the BFIs’ outlooks to the MSM and the Executives.
- Assisting the MSM in developing, amending, and abolishing the policies, guidelines, procedures in purview of the MSD.
- Assisting the MSM in preparing marketing and corporate social responsibility (CSR) plan and arranging the CSR’s activity.
- Assisting the MSM in preparing the client exit survey reports and submitting it to the MSM and Executives.
- Doing other tasks assigned by the line manager and Executives.
Strategic Planning Manager Cum Admin Manager
DGB Bank
02.2021 - 01.2023
- Assisting Chief Strategic Officer (the “CSO”) and Chief Financial Officer (the “CFO”) in drafting an annual business & financial plan and a 3-year business plan for the NBC.
- Assisting CSO in drafting the KPIs and preparing the performance report (target vs actual), and providing recommendations.
- Assisting the CSO in preparing addition, revision, and/or abolishment of the policies, manuals, guideline, and other items under the purview of Strategic Planning Dept for the CSO and the BOD’s review and approval.
- Secretary of the Board of Directors of the Bank (the “BOD”).
- Reviewing and consolidating the BOD materials for the CSO’s review before serving a notice of the BOD’s meeting.
- Taking minutes and drafting resolutions of the BOD for CSO’s review before furnishing and circulating to the BOD.
- Responding the BOD’s queries and/or sending periodic summary reports to the BOD.
- Doing other tasks assigned by management.
Senior Strategic Planning & Treasury Officer
DGB Bank
05.2019 - 02.2021
- Assisting the line manager in preparing a commercial bank conversion project.
- Assisting the line manager in preparing the annual business and financial plan.
- Filing for appointing and/or dismissing of the BOD to NBC & MOC.
- Filing for the appointing and/or dismissing of BMs to the NBC & MOC.
- Filing for license or its renewal for branch opening, relocations, or closure to the NBC and MOC.
- Filing for approval of the Articles of Incorporation (the “AOI”) to NBC & MOC.
- Doing other tasks assigned by the line manager.
Deputy Internal Audit Manager
DGB Specialized Bank
01.2019 - 05.2019
- Assisting the line manager in drafting the annual audit plan.
- Leading and arranging the audit engagement based on the approved audit plan.
- Preparing the report, communicating the result to the stakeholders, concluding the findings along with the recommendations, and finalizing the report.
- Undertaking a comprehensive special investigation unearthed by the audit team and/or the cases instructed by the management.
- Doing other tasks assigned by the line manager and/or management.
Senior Chief Internal Audit Officer
DGB Specialized Bank
06.2018 - 01.2019
- Assisting the line manager in drafting the annual audit plan.
- Leading the team to conduct audit mission based on the audit plan.
- Drafting the report, packed with proven diagnosed root cause, well-documented evidence, workable recommendations, and sharing it with the audit stakeholders.
- Assisting the liner supervisor and/or manager in conducting a special investigation detected by the team or at the management’s behest.
- Doing other tasks assigned by the line supervisor and manager.
Chief Internal Audit Officer
DGB Specialized Bank
07.2017 - 06.2018
- Streamlining the audit working papers, particularly inserting new audit tools to cover risks or loopholes.
- Conducting audit missions as instructed by the line supervisor and manager.
- Drafting an audit report, backed by proven diagnosed root cause, and well-documented evidence, and workable recommendation and sharing it to the audit stakeholders.
- Doing other tasks assigned by the line supervisor and manager.
Senior Internal Audit Supervisor
DGB Specialized Bank
Phnom Penh, Phnom Penh
10.2016 - 07.2017
- Enhancing the audit working papers, especially inserting new audit tools to cover the compressive risks assessment.
- Conducting an audit mission as per instructed by line supervisor and or manager.
- Drafting the audit reports, backed by root cause analysis and well-documented evidence, and recommendations, and sharing it to line supervisor.
- Doing other tasks assigned by the line manager.
Education
Bachelor - Agricultural Economics & Rural Development
Royal University of Agriculture
Phnom Penh 10.2010 - 08.2016
ACCA - ACCA
FTMS Phnom Penh
Phnom Penh 01.2017 - 01.2019
Skills
Strategic Planning
Performance management
Operations management
Policy and Regulation Enactment
Corporate Affair
Customer relationship development
Sales leadership
Sales management
Innovation and creativity
Operations planning
Strategic planning
Performance improvement
Project implementation
Interests
Reading books
Newspapers
Exercising
Personal Information
- Date of Birth: 04/10/91
- Marital Status: Single
Key Training Workshop
- 12/01/24, 12/31/24, Certification in Responsible Lending, IBF Cambodia
- 11/01/24, 11/30/24, NH Overseas Workshop (5 days), South Korea
- 10/01/14, 09/30/15, Student Exchange Program, Israel
- 05/01/18, 05/31/18, Procurement Fraud Training (2 days), Malaysia
- 02/01/16, 03/31/16, Forensic Training Masterclass, International Online Course
Timeline
Strategy Division Manager
NongHyup Finance
01.2024 - Current
Marketing and Strategy Manager
NongHyup Finance
05.2023 - 01.2024
Deputy Marketing and Strategy Manager
NongHyup Finance
02.2023 - 05.2023
Strategic Planning Manager Cum Admin Manager
DGB Bank
02.2021 - 01.2023
Senior Strategic Planning & Treasury Officer
DGB Bank
05.2019 - 02.2021
Deputy Internal Audit Manager
DGB Specialized Bank
01.2019 - 05.2019
Senior Chief Internal Audit Officer
DGB Specialized Bank
06.2018 - 01.2019
Chief Internal Audit Officer
DGB Specialized Bank
07.2017 - 06.2018
ACCA - ACCA
FTMS Phnom Penh
01.2017 - 01.2019
Senior Internal Audit Supervisor
DGB Specialized Bank
10.2016 - 07.2017
Bachelor - Agricultural Economics & Rural Development
Royal University of Agriculture
10.2010 - 08.2016