Dong Phally
Strategy Division Manager
Phnom Penh
Summary
Results-driven Division Manager skilled in maintaining smooth and efficient operations to meet profit and loss targets. Hardworking and disciplined leader with continuous improvement mindset.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Strategy Division Manager
NongHyup Finance
01.2024 - Current
- Proposing enactment, amendment, and/or abolishment of the policies, manuals, guidelines, instructions, and/or issuance of any clarifications in purview of the strategy division and providing trainings and refreshments to the stakeholders.
- Proposing enactment, amendment, and abolishment of the company’s performance incentive schemes, including individual incentive, branch incentive, and/or bespoke incentives, and providing the training to the stakeholders.
- Doing research, observing the market moves, and developing or enhancing the products accordingly.
- Preparing the quarterly operational performance report.
- Doing other tasks assigned by the Executives.
- Preparing a conventional and unconventional marketing plan.
- Handling customer service, client complaints and keeping the Executives and department managers posted of the weekly complaints.
- Preparing a quarterly complaint report to the executives, the board of the directors, and NBC, respectively.
- Preparing the quarterly client exit survey report.
- Handling the company’s CSR activities.
- Doing other tasks assigned by the Executives.
- Holding daily meeting with the BMs of poor-performing branches.
- Collecting their concerns and offering solutions to them.
- Listening to the BM’s explanation of the competitor’s up-to-date maneuvers.
- Enhancing product, services, or process upon analysis of the BM’s inputs, feedbacks, and concerns.
- Advising the secretary of the administrative tasks, including providing necessary information and reports to the CEO.
- Doing other tasks assigned by the Executives.
Marketing and Strategy Manager
NongHyup Finance
Phnom Penh, Phnom Penh
05.2023 - 01.2024
- Proposing enactment, amendment, and/or abolishment of the policies, manuals, guidelines, instructions, and/or issuance of any clarifications in purview of the strategy division and providing trainings and refreshments to the stakeholders.
- Proposing enactment, amendment, and abolishment of the company’s performance incentive schemes, including individual incentive, branch incentive, and/or bespoke incentives, and providing the training to the stakeholders.
- Doing research, monitoring the market and competitors, and developing/enhancing the products accordingly.
- Preparing the quarterly operational performance report.
- Doing other tasks assigned by the Executives.
- Preparing a conventional and unconventional marketing plan.
- Handling customer service, client complaints and keeping the Executives and department managers posted of the weekly complaints.
- Preparing a quarterly complaint report to the executives, the board of the directors, and NBC, respectively.
- Preparing the quarterly client exit survey report.
- Handling the company’s CSR activities.
- Doing other tasks assigned by the Executives.
- Holding daily meeting with the BMs of poor-performing branches.
- Collecting their concerns and offering solutions to them.
- Listening to the BM’s explanation of the competitor’s up-to-date maneuvers.
- Enhancing product, services, or process upon analysis of the BM’s inputs, feedbacks, and concerns.
- Advising the secretary of the administrative tasks, including providing necessary information and reports to the CEO.
- Doing other tasks assigned by the Executives.
Deputy Marketing and Strategy Manager
NongHyup Finance
02.2023 - 05.2023
- Assisting the Marketing and Strategy Manager (MSM) in revising the incentive scheme.
- Providing periodic reports, including analysis and/or recommendations on the BFIs’ outlooks to the MSM and the Executives.
- Assisting the MSM in developing, amending, and abolishing the policies, guidelines, procedures in purview of the MSD.
- Assisting the MSM in preparing marketing and corporate social responsibility (CSR) plan and arranging the CSR’s activity.
- Assisting the MSM in preparing the client exit survey reports and submitting it to the MSM and Executives.
- Doing other tasks assigned by the line manager and Executives.
Strategic Planning Manager Cum Admin Manager
DGB Bank
02.2021 - 01.2023
- Assisting Chief Strategic Officer (the “CSO”) and Chief Financial Officer (the “CFO”) in drafting an annual business & financial plan and a 3-year business plan for the NBC.
- Assisting CSO in drafting the KPIs and preparing the performance report (target vs actual), and providing recommendations.
- Assisting the CSO in preparing addition, revision, and/or abolishment of the policies, manuals, guideline, and other items under the purview of Strategic Planning Dept for the CSO and the BOD’s review and approval.
- Secretary of the Board of Directors of the Bank (the “BOD”).
- Reviewing and consolidating the BOD materials for the CSO’s review before serving a notice of the BOD’s meeting.
- Taking minutes and drafting resolutions of the BOD for CSO’s review before furnishing and circulating to the BOD.
- Responding the BOD’s queries and/or sending periodic summary reports to the BOD.
- Doing other tasks assigned by management.
Senior Strategic Planning & Treasury Officer
DGB Bank
05.2019 - 02.2021
- Assisting the line manager in preparing a commercial bank conversion project.
- Assisting the line manager in preparing the annual business and financial plan.
- Filing for appointing and/or dismissing of the BOD to NBC & MOC.
- Filing for the appointing and/or dismissing of BMs to the NBC & MOC.
- Filing for license or its renewal for branch opening, relocations, or closure to the NBC and MOC.
- Filing for approval of the Articles of Incorporation (the “AOI”) to NBC & MOC.
- Doing other tasks assigned by the line manager.
Deputy Internal Audit Manager
DGB Specialized Bank
01.2019 - 05.2019
- Assisting the line manager in drafting the annual audit plan.
- Leading and arranging the audit engagement based on the approved audit plan.
- Preparing the report, communicating the result to the stakeholders, concluding the findings along with the recommendations, and finalizing the report.
- Undertaking a comprehensive special investigation unearthed by the audit team and/or the cases instructed by the management.
- Doing other tasks assigned by the line manager and/or management.
Senior Chief Internal Audit Officer
DGB Specialized Bank
06.2018 - 01.2019
- Assisting the line manager in drafting the annual audit plan.
- Leading the team to conduct audit mission based on the audit plan.
- Drafting the report, packed with proven diagnosed root cause, well-documented evidence, workable recommendations, and sharing it with the audit stakeholders.
- Assisting the liner supervisor and/or manager in conducting a special investigation detected by the team or at the management’s behest.
- Doing other tasks assigned by the line supervisor and manager.
Chief Internal Audit Officer
DGB Specialized Bank
07.2017 - 06.2018
- Streamlining the audit working papers, particularly inserting new audit tools to cover risks or loopholes.
- Conducting audit missions as instructed by the line supervisor and manager.
- Drafting an audit report, backed by proven diagnosed root cause, and well-documented evidence, and workable recommendation and sharing it to the audit stakeholders.
- Doing other tasks assigned by the line supervisor and manager.
Senior Internal Audit Supervisor
DGB Specialized Bank
Phnom Penh, Phnom Penh
10.2016 - 07.2017
- Enhancing the audit working papers, especially inserting new audit tools to cover the compressive risks assessment.
- Conducting an audit mission as per instructed by line supervisor and or manager.
- Drafting the audit reports, backed by root cause analysis and well-documented evidence, and recommendations, and sharing it to line supervisor.
- Doing other tasks assigned by the line manager.
Education
Bachelor - Agricultural Economics & Rural Development
Royal University of Agriculture
Phnom Penh 10.2010 - 08.2016
ACCA - ACCA
FTMS Phnom Penh
Phnom Penh 01.2017 - 01.2019
Skills
Strategic Planning
Interests
Reading books
Newspapers
Exercising
Personal Information
- Date of Birth: 04/10/91
- Marital Status: Single
Key Training Workshop
- 12/01/24, 12/31/24, Certification in Responsible Lending, IBF Cambodia
- 11/01/24, 11/30/24, NH Overseas Workshop (5 days), South Korea
- 10/01/14, 09/30/15, Student Exchange Program, Israel
- 05/01/18, 05/31/18, Procurement Fraud Training (2 days), Malaysia
- 02/01/16, 03/31/16, Forensic Training Masterclass, International Online Course
Timeline
Strategy Division Manager
NongHyup Finance
01.2024 - Current
Marketing and Strategy Manager
NongHyup Finance
05.2023 - 01.2024
Deputy Marketing and Strategy Manager
NongHyup Finance
02.2023 - 05.2023
Strategic Planning Manager Cum Admin Manager
DGB Bank
02.2021 - 01.2023
Senior Strategic Planning & Treasury Officer
DGB Bank
05.2019 - 02.2021
Deputy Internal Audit Manager
DGB Specialized Bank
01.2019 - 05.2019
Senior Chief Internal Audit Officer
DGB Specialized Bank
06.2018 - 01.2019
Chief Internal Audit Officer
DGB Specialized Bank
07.2017 - 06.2018
ACCA - ACCA
FTMS Phnom Penh
01.2017 - 01.2019
Senior Internal Audit Supervisor
DGB Specialized Bank
10.2016 - 07.2017
Bachelor - Agricultural Economics & Rural Development
Royal University of Agriculture
10.2010 - 08.2016
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