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Dina Non
Training And Development Manager
Phnom Penh ,12
Summary
Successful in partnering with Amret Microfinance to analyze customer needs while applying productive solutions to meet expectations. Proficient in establishing service schedules for technicians while providing quotes and negotiating competitive deals.
Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
Manager - Training and Development
Forte Life Assurance Cambodia Plc
Phnom Penh , Cambodia
11.2023 - Current
- Managed development training materials and activities to enhance learning experiences.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted training courses and prepared videos for long-term use.
- Directed field training to enhance participants' skills.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Coordinated technical training and personal development classes for staff members.
- Trained new hires to perform cross-training exercises with experienced workers.
- Managed new employee orientation training process.
Regional Sales Manager.
AIA (Cambodia) Life Insurance PLC, Phnom Penh
Phnom Penh , Cambodia
07.2020 - 11.2023
- Responsible for providing life insurance solutions to client.
- Enhance relationships via additional facilities/life insurance solution management.
- Provide training/coaching and supervision to success of insurance sales.
- Work closely with partner, sale teams and cross function provide innovative product solutions.
- Strengthen long-term relationship with partner and clients by provide excellent customer service.
- Develop and maintain positive working environment for sale team members.
- Proven track record in sales management and update any campaign to partner and sale teams.
- Drive business activities to ensure target achieved.
- Managed team of 15 regional sales representatives and consistently achieved high sales targets.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
Team Leader as Master Financial Consultant.
Prudential (Cambodia) Life Assurance PLC
Phnom Penh, Cambodia
04.2014 - 07.2020
- Master Financial Consultant, Team leader and MDRT Member in Prudential (Cambodia) Life Assurance PLC.
- Team Leader and work with SBDM to guide another financial consultant achieve target.
- Work closely and build relationship with management ACLEDA bank staff and direct report from Prudential to management staff that related.
- Provide Training to ACLEDA bank staff new product launches, motivation, support them and provide tactic how to referral potential customer to financial consultant.
- Approach, Consultant, follow up and provide package customer need’s follow their cash flow.
- Solve customer’s problem and manage activities another financial consultant in team. Presentation to other company if interested product life insurance.
- Established clear communication channels that ensured timely exchange of information between team members and stakeholders.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
Credit Officer
Niron Microfinance
Phnom Penh , Cambodia
11.2012 - 11.2014
- Improved cross-functional collaboration, working closely with sales and operations teams to meet business objectives.
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks
- Increased customer satisfaction scores by promptly addressing concerns and resolving issues related to credit products.
Education
BBA - Economics
IIC University, Phnom Penh.
Cambodia 01.2009 - 01.2012
BBA - Accounting
VANDA Institute, Phnom Penh
Phnom Penh 01.2009 - 01.2012
Skills
Soft skills training
undefinedAdditional Information
After graduated in Phnom Penh from two universities in the same year, I’ve had the opportunity to work from the rank of title of officer to senior, expert, master, team leader until regional sales manager, through this professional knowledge and skills, I have made an excellent achievement in the management, leadership, training and development of many innovations and skills in the field of work of Life Insurance in recent years.
Certification
CPSP - Certified Professional Salesperson
Interests
Travel
Voluteering
Timeline
Manager - Training and Development
Forte Life Assurance Cambodia Plc
11.2023 - Current
Regional Sales Manager.
AIA (Cambodia) Life Insurance PLC, Phnom Penh
07.2020 - 11.2023
Team Leader as Master Financial Consultant.
Prudential (Cambodia) Life Assurance PLC
04.2014 - 07.2020
Credit Officer
Niron Microfinance
11.2012 - 11.2014
BBA - Economics
IIC University, Phnom Penh.
01.2009 - 01.2012
BBA - Accounting
VANDA Institute, Phnom Penh
01.2009 - 01.2012
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