Dhirendra Kumar Chaudhary
Malangwa , Sarlahi
Summary
Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude.
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
24
24
years of professional experience
Work History
Senior customer service representative
Century Hotel
Pursat , Cambodia
06.2022 - Current
- Mitigated potential issues by maintaining a proactive approach in all interactions.
- Directed initiatives towards improving the company's reputation through exceptional service delivery.
- Mentored junior team members, fostering professional growth within the team.
- Generated customer data reporting on time and in compliance with GDPR regulations.
- Fostered strong relationships with customers through empathetic communication.
- Achieved customer satisfaction by resolving complaints swiftly and efficiently.
- Improved sales metrics through tailored and consultative sales approaches.
- Improved customer experience, employing effective communication and empathetic listening skills to address customer concerns.
- Nurtured productive team environment by promoting positive communication skills.
- Maintained order during high-traffic periods, ensuring smooth operations and minimal disruption.
- Expertly navigated Zendesk to efficiently resolve technical and billing queries.
- Optimised quality of work by ensuring correct balance between customer service and adherence to company policies and procedures.
- Facilitated seamless transactions, enhancing customer trust and confidence in the company brand.
- Demonstrated exceptional systems knowledge when handling tech support queries.
- Collaborated closely with other departments for coordinated problem-solving efforts.
- Utilised comprehensive product knowledge for effective solution provision.
Secondary school teacher
Government of Nepal
Sunapati -2, Ramechhap , Nepal
07.2019 - 05.2022
- Incorporated modern technology into lessons for enhanced student engagement.
- Bolstered curriculum understanding with comprehensive lesson planning.
- Assisted in the organisation of annual school events like sports day or prize-giving ceremonies; ensuring smooth execution and positive community involvement.
- Planned and engaged students in rich learning experiences, facilitating understanding, discovery, reflection and application of key skills.
- Prepared and implemented lesson plans covering required course topics.
- Kept classroom organised, clean and safe for students and visitors.
- Coordinated after-school tutoring sessions for struggling students, leading to better grades.
- Developed personalised education plans to meet individual student needs.
- Enhanced students' critical thinking skills through the introduction of problem-solving activities.
- Led school trips safely, providing enriching extracurricular experiences for pupils.
- Created and maintained safe, vibrant and engaging learning environments to facilitate academic excellence.
- Worked with administrators on behavioural issues to support diverse student needs.
- Demonstrated exceptional subject knowledge during lessons, increasing student interest in topics.
- Completed in-service and additional training to maintain professional growth.
- Worked collaboratively with other classroom teachers to design and implement learning resources integrating technology and enhancing learning journeys.
- Collaborated with colleagues to develop new educational material, improving lesson quality.
- Promoted healthy lifestyle choices among students through regular physical education instruction and guidance on nutrition during science lessons.
- Created a stimulating visual learning environment using interactive whiteboards and other digital resources; boosting motivation levels among pupils.
- Introduced innovative classroom techniques to increase student participation and enjoyment.
- Prepared students for SATs by planning and delivering lessons in line with national standards.
Secondary school teacher
Government of Nepal
Lalbandi -2, Sarlahi , Nepal
05.2008 - 07.2019
- Incorporated modern technology into lessons for enhanced student engagement.
- Bolstered curriculum understanding with comprehensive lesson planning.
- Assisted in the organisation of annual school events like sports day or prize-giving ceremonies; ensuring smooth execution and positive community involvement.
- Planned and engaged students in rich learning experiences, facilitating understanding, discovery, reflection and application of key skills.
- Prepared and implemented lesson plans covering required course topics.
- Kept classroom organised, clean and safe for students and visitors.
- Coordinated after-school tutoring sessions for struggling students, leading to better grades.
- Developed personalised education plans to meet individual student needs.
- Enhanced students' critical thinking skills through the introduction of problem-solving activities.
- Led school trips safely, providing enriching extracurricular experiences for pupils.
- Created and maintained safe, vibrant and engaging learning environments to facilitate academic excellence.
- Worked with administrators on behavioural issues to support diverse student needs.
- Demonstrated exceptional subject knowledge during lessons, increasing student interest in topics.
- Completed in-service and additional training to maintain professional growth.
- Worked collaboratively with other classroom teachers to design and implement learning resources integrating technology and enhancing learning journeys.
- Collaborated with colleagues to develop new educational material, improving lesson quality.
- Promoted healthy lifestyle choices among students through regular physical education instruction and guidance on nutrition during science lessons.
- Created a stimulating visual learning environment using interactive whiteboards and other digital resources; boosting motivation levels among pupils.
- Introduced innovative classroom techniques to increase student participation and enjoyment.
- Prepared students for SATs by planning and delivering lessons in line with national standards.
- Maintained order and discipline in classes to facilitate effective learning.
- Cultivated relationships with parents to maximise student support and encourage academic excellence.
- Upheld school policies consistently whilst enforcing rules and disciplinary measures when necessary.
- Utilised multimedia strategies and technology to convey information in fresh and interesting ways, engaging students in learning.
- Nurtured an inclusive classroom environment by promoting respect and mutual understanding amongst students.
- Administered assessments and standardised tests to evaluate student progress.
- Led interesting and diverse group activities to engage students in course material.
- Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge.
- Provided constructive feedback on assignments, aiding in improved academic performance.
- Implemented assessment tools effectively, gauging pupil progress accurately over time.
- Managed parent-teacher meetings effectively, fostering stronger home-school communication links.
- Fostered a positive learning environment by implementing a range of engaging teaching strategies.
- Adapted teaching methods according to different learning styles, enhancing comprehension of complex subjects.
- Prepared and presented student reports at parent teacher evenings, offering detailed feedback and insights for individual students.
- Planned academic courses to align with updates to national curriculum.
- Applied effective questioning to elicit answers from students and extract existing knowledge.
- Alerted pastoral teams of concerns about particular students to offer appropriate support.
- Actioned feedback from lesson observations to continuously improve quality of teaching.
- Observed other instructors and lecturers, learning new techniques for future lectures and courses.
- Cooperated with other staff members to share, maintain and make best use of resources and facilities.
Secondary school teacher
Everest Academy. Lalbandi-5, Sarlahi
Lalbandi-5 , Sarlahi , Nepal
07.2006 - 07.2008
- Coordinated after-school tutoring sessions for struggling students, leading to better grades.
- Developed personalised education plans to meet individual student needs.
- Enhanced students' critical thinking skills through the introduction of problem-solving activities.
- Led school trips safely, providing enriching extracurricular experiences for pupils.
- Created and maintained safe, vibrant and engaging learning environments to facilitate academic excellence.
- Completed in-service and additional training to maintain professional growth.
- Promoted healthy lifestyle choices among students through regular physical education instruction and guidance on nutrition during science lessons.
- Created a stimulating visual learning environment using interactive whiteboards and other digital resources; boosting motivation levels among pupils.
- Introduced innovative classroom techniques to increase student participation and enjoyment.
- Prepared students for SATs by planning and delivering lessons in line with national standards.
- Maintained order and discipline in classes to facilitate effective learning.
- Cultivated relationships with parents to maximise student support and encourage academic excellence.
- Upheld school policies consistently whilst enforcing rules and disciplinary measures when necessary.
- Utilised multimedia strategies and technology to convey information in fresh and interesting ways, engaging students in learning.
- Nurtured an inclusive classroom environment by promoting respect and mutual understanding amongst students.
- Led interesting and diverse group activities to engage students in course material.
- Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge.
- Provided constructive feedback on assignments, aiding in improved academic performance.
- Implemented assessment tools effectively, gauging pupil progress accurately over time.
- Managed parent-teacher meetings effectively, fostering stronger home-school communication links.
- Fostered a positive learning environment by implementing a range of engaging teaching strategies.
- Adapted teaching methods according to different learning styles, enhancing comprehension of complex subjects.
- Prepared and presented student reports at parent teacher evenings, offering detailed feedback and insights for individual students.
- Planned academic courses to align with updates to national curriculum.
- Applied effective questioning to elicit answers from students and extract existing knowledge.
- Alerted pastoral teams of concerns about particular students to offer appropriate support.
- Actioned feedback from lesson observations to continuously improve quality of teaching.
- Observed other instructors and lecturers, learning new techniques for future lectures and courses.
Senior medical sales representative
Time Pharmaceuticals PVt. Ltd ,Nepal
Kathmandu , Nepal
09.2001 - 06.2003
- Improved market share with the introduction of innovative marketing strategies.
- Gained extensive industry knowledge through continuous learning and training practices.
- Achieved sales targets by developing strategic business plans.
- Conducted regular client meetings to discuss product features and benefits.
- Maintained high level of professionalism whilst dealing with client inquiries and concerns.
- Managed large territories efficiently, balancing multiple customer demands simultaneously.
- Provided detailed product information, resulting in increased customer confidence.
- Identified potential leads through meticulous market research and analysis.
- Fostered long-term client relationships, ensuring repeat business opportunities.
- Collaborated closely with regional managers to align sales strategies and objectives.
- Increased brand presence, identifying and developing influencers and medical opinion leaders to recommend key products.
- Liaised regularly with marketing team to ensure consistent brand messaging across platforms.
- Negotiated contracts effectively, securing profitable agreements for the company.
- Kept up-to-date with latest medical developments to provide accurate information to clients.
- Delivered compelling sales presentations that influenced purchasing decisions positively.
- Organised training sessions to improve team's product knowledge and selling skills.
- Established solid relationships with medical professionals for enhanced product promotion.
- Boosted closing rates by effectively communicating product features, highlighting benefits and cost-saving opportunities.
- Prepared comprehensive sales reports, enabling data-driven decision making.
- Coordinated successful product launches that captivated target market attention.
- Participated actively in company-wide initiatives, fostering a motivated work environment.
- Travelled extensively across regions to attend medical conferences and exhibitions.
- Negotiated profitable business contracts to achieve monthly KPI targets.
- Converted warm leads into sales within target timeframes.
- Set up appointments with potential and current customers to discuss new products and services.
- Used regional knowledge to maximise territory area sales potential.
- Adapted sales style in response to client and customer requirements.
- Presented new product lines to key medical and healthcare professionals.
- Identified and secured new sales opportunities to consistently achieve performance targets.
- Updated sales databases with current, accurate client information.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Developed new business by networking with valuable customers.
- Evaluated sales performance to determine progress.
- Improved sales data by adapting resource distribution strategies to increase effectiveness.
- Monitored sales market activity to remain ahead of competitors.
- Handled large numbers of accounts within assigned territory area.
- Cultivated positive new relationships with prospective customers across varied communication channels.
- Tracked industry trends to identify emerging patient needs and opportunities.
- Handled customer queries and complaints using analytical and diplomatic approach.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
- Grew sales region through targeted lead research and conversion.
- Managed customer expectations throughout sales processes for exceptional satisfaction ratings.
Education
Master of Education - Language Teaching
Tribhuvan University
Kathmandu 03.2001
Bachelor of Education - Language Teaching
Janakpur Campus
Janakpur 02.1998
Proficiency Certificate Level - Language Teaching
Sarlahi Campus
Malangwa 03.1996
SLC - General Studies
Sarswati Secondary School
Bhaktipur 06.1995
Skills
Time management efficiency
Patience mastery
Empathy and understanding
Fast typing speed
Promotional strategies
Word processing [Number] wpm
Social media support
Proactive attitude
[Language]/[Language] bilingual customer support
Positive customer interactions
Customer needs analysis
Motivational leadership
Customer retention strategies
Live chat support
Reflective listening
Critical thinking capacities
Order processing
Decision-Making aptitude
Performance coaching and mentoring
Salesforce
Account management
Social media savvy
Upselling expertise
Report generation
Excel data analysis
Conflict management
Customer success focus
Complaint handling
Results oriented
Relationship-building
Team Leadership
Highly efficient
Digital literacy
Solution development
Active listening
Adaptive team player
Languages
English
Upper intermediate (B2)
A1
French
Elementary (A2)
A1
Spanish
Bilingual or Proficient (C2)
A1
Timeline
Senior customer service representative
Century Hotel
06.2022 - Current
Secondary school teacher
Government of Nepal
07.2019 - 05.2022
Secondary school teacher
Government of Nepal
05.2008 - 07.2019
Secondary school teacher
Everest Academy. Lalbandi-5, Sarlahi
07.2006 - 07.2008
Senior medical sales representative
Time Pharmaceuticals PVt. Ltd ,Nepal
09.2001 - 06.2003
Master of Education - Language Teaching
Tribhuvan University
Bachelor of Education - Language Teaching
Janakpur Campus
Proficiency Certificate Level - Language Teaching
Sarlahi Campus
SLC - General Studies
Sarswati Secondary School