Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager
DA DYNA

DA DYNA

Sale
Phnom Penh

Summary

Personable sales representative adept at uncovering customer needs and guiding purchase decisions. Increases revenue with strategic sales techniques. Answers questions to overcome objections and close sales. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

1
1
year of professional experience
3
3
Languages

Work History

Sales and Customer Service Representative

N/A
Kampong Cham
06.2020 - 01.2021
  • Demonstrated products to showcase features and benefits, enhancing customer understanding.
  • Applied effective problem-solving skills to address customer concerns and enquiries.
  • Worked in collaboration with sales team to achieve collective targets and goals.
  • Set appointments with field teams to carry out service changes or deliver new products.
  • Listened actively to offer accurate information and best solution to their needs.
  • Obtained feedback from customers to improve service experience.
  • Applied conflict management to stressed and concerned customers.
  • Completed transactions to replace or exchange defective items.
  • Responded promptly to customer questions to improve customer loyalty and satisfaction.
  • Cultivated relationships with existing clients, identifying upsell opportunities and maximising sales potential.

Education

Bachelor degree - Tourism

Royal University of Phnom Penh
Phnom Penh, Cambodia
01.2023 -

Skills

Team building

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Accomplishments

  • Upsold additional products, increasing monthly revenue 30%

Timeline

Bachelor degree - Tourism

Royal University of Phnom Penh
01.2023 -

Sales and Customer Service Representative

N/A
06.2020 - 01.2021
DA DYNASale