Chum Vichea
Room Division Manager
Siem Reap
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Customer-focused professional with successful 05 year career in hotel industry sector. Dynamic successful applying Hospitality and management in busy business environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Front Office Manager
Koh Sdach Resort by EHM
05.2025 - Current
- Managed guest complaints adeptly, ensuring positive customer relationships for potential future business engagements.
- Developed staff training programs, elevating employee performance and promoting team unity.
- Balanced end-of-day reports to confirm correct billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Created, prepared, and delivered reports to various departments.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Coached employees through day-to-day work and complex problems.
Guest Relation Manager
Pidoma Resort
11.2023 - 05.2025
- Developed monthly reports on guest feedback trends, supplying actionable insights to support improvements in operations and services.
- Handled challenging situations with professionalism and diplomacy, preserving positive relationships with guests even during difficult circumstances.
- Documented comprehensive guest preferences, facilitating personalized service offerings during subsequent visits.
- Refined check-in procedures, decreasing wait times and elevating overall guest satisfaction.
Assistant Housekeeping Manager
PIDOMA RESORT
10.2021 - 06.2022
- Worked as Assistant Housekeeping Manager ( PIDOMA RESORT Mondulkiri )
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
- Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
Restaurant Manager
YUM YUM BBQ and Shoup
01.2019 - 01.2021
- Worked as Restaurant Manager at YUM YUM BBQ (Siem Reap)
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Guest Service Center
Sokha Hotel & Resident
01.2018 - 01.2019
- Worked as Guest Service Center ( Sokha Hotel & Resident Phnom Penh)
Assistant General Manager
Divine Lotus Inn
01.2009 - 01.2010
- Work as Assistant General Manager ( Divine Lotus Inn Siem Reap )
Resident Manager
H2GO Hotel
01.2008 - 01.2009
- Worked as Resident Manager ( H2GO Hotel Phnom Penh )
Assistant Branch Office Manager
Angkor Media Travel
01.2006 - 01.2008
- Served as Assistant Branch Office Manager at Angkor Media Travel
- Cut operational expenses through analysis of improvement areas and adoption of cost-reduction initiatives.
- Executed marketing initiatives that generated leads and heightened brand awareness within target market
- Directed daily operations to maintain efficient branch performance, ensuring outstanding customer service at all times.
- Nurtured strong client connections, boosting loyalty to branch.
- Enhanced office workflows via automation of client correspondence, record tracking, and data communications.
Education
High School -
Cheasim Boeung kengkorng
01.2002
Skills
Proficient in Khmer language
Experienced in English speaking, listening, and reading
Familiar with Opera system and Room Master software
Customer service
Relationship building
Listening skills
Team management
Complaint handling
Guest relations
Staff management
Hospitality services
Customer relations
Staff training and development
Administrative support
Operational reporting
Workflow planning
Inventory control
Expense reporting
Hotel information
Self motivation
Problem resolution
PERSONAL INFORMATION
- Nationality: Cambodian
- Date of Birth: 1987-03-25
- Marital Status: Single
- Place of Birth: Songkat Slorkram, Siem Reap District, Siem Reap Province
Certification
Best Leader of the Month Certificate
Timeline
Front Office Manager
Koh Sdach Resort by EHM
05.2025 - Current
Best Leader of the Month Certificate
05-2025
Guest Relation Manager
Pidoma Resort
11.2023 - 05.2025
Certificate of Achievement
11-2022
Assistant Housekeeping Manager
PIDOMA RESORT
10.2021 - 06.2022
Restaurant Manager
YUM YUM BBQ and Shoup
01.2019 - 01.2021
Guest Service Center
Sokha Hotel & Resident
01.2018 - 01.2019
Assistant General Manager
Divine Lotus Inn
01.2009 - 01.2010
Resident Manager
H2GO Hotel
01.2008 - 01.2009
Assistant Branch Office Manager
Angkor Media Travel
01.2006 - 01.2008
High School -
Cheasim Boeung kengkorng