CHIEN WEI SU
Phnom Penh,Cambodia
Summary
F&B Operations professional with extensive multi-unit leadership experience across 48 retail locations. Proven track record directing integrated operations across Store Operations, Quality Control, Construction, and Maintenance. Experienced in aligning corporate policies with regional market realities, establishing practical cross-functional accountability frameworks, and translating product standards into scalable store-level SOPs.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Head of Operations
KARANAK KOI CAFE PTE., LTD
PHNOM PENH, Cambodia
10.2018 - Current
- Multi-Departmental Operations Leadership: Directed end-to-end operations across 48 retail outlets nationwide, overseeing Operations (OP), Quality Control (QC), Construction (CN), and Maintenance (MA) divisions and guiding multi-tiered field management.
- Workflow Architecture & Project Governance: Structured cross-departmental project workflows on ClickUp, defining task dependencies, delivery relief mechanisms, and structured escalation protocols to improve cross-functional alignment and accountability.
- Product R&D & Process Standardization: Supervised recipe adjustments and operational feasibility testing for new menu launches; developed standardized preparation SOPs to reduce store-level error rates and ensure consistent sensory quality across all outlets.
- Quality Assurance & Food Safety Compliance: Supervised dynamic store audit protocols and ingredient traceability workflows, adapting audit criteria to front-line operational realities to ensure strict regulatory compliance and taste profile stability.
- Store Development & Asset Reliability: Governed contractor fit-out timelines and punch-list inspection criteria for new store openings; engineered a rapid ticketing system across store maintenance lifecycles, minimizing downtime and protecting sales continuity.
- Corporate Alignment & Governance: Acted as the operational liaison between joint venture management, regional leadership, and corporate headquarters (HQ), ensuring brand standards and promotional strategies were systematically executed locally.
Operation Manager
WING KWUN TEA & BEVERAGE ENTERPRISE CO., LTD.
Taichung, Taiwan
01.2012 - 10.2018
- Multi-Unit Operations Oversight: Governed day-to-day operations across designated store territories, ensuring stringent compliance with company policies and service SOPs while rapidly troubleshooting front-line hurdles in store management, inventory control, and equipment reliability.
- Talent Development & Leadership Coaching: Built store-level talent pipelines by identifying and grooming high-potential associates for managerial succession; conducted structured 1-on-1 coaching sessions to address operational challenges and elevate store managers' problem-solving competencies.
- Financial Performance & Cost Optimization: Audited unit-level P&L metrics, sales trends, and inventory variances; collaborated closely with store leaders to formulate actionable cost-containment measures and localized promotional initiatives to meet revenue targets.
- Executive Reporting & HQ Coordination: Prepared operational reports and sales performance analyses for senior management, proactively flagging regional resource requirements; served as the central conduit between corporate HQ and frontline outlets to drive effective policy execution and transparent bi-directional communication.
Education
Bachelor's Degree - Business Administration
Feng Chia University
Taichung2017
Skills
- Multi-Unit Operations (48 Outlets)
- Cross-Functional Governance & RACI
- Workflow Engineering (ClickUp PMF)
- Product Feasibility & SOP Standardization
- QA & Food Safety Auditing
- Store Development & Maintenance Lifecycle
- Regional & HQ Policy Alignment
Languages
Chinese (Mandarin)
First Language
English
Upper Intermediate
B2
Timeline
Head of Operations
KARANAK KOI CAFE PTE., LTD
10.2018 - Current
Operation Manager
WING KWUN TEA & BEVERAGE ENTERPRISE CO., LTD.
01.2012 - 10.2018
Bachelor's Degree - Business Administration
Feng Chia University