CHIEM SORYA
Human Resources Manager
Cambodia,Phnom Penh
Summary
Re: Apply for the position of Managing Director
PERSONAL PROFILE
Passionate about personal and professional growth and
helping others to achieve their best. He is highly
committed to mutual empowerment and believes in
practicing empathy and critical thinking in his personal
and professional life—he is an authentic leader who leads
by example—constantly pushing himself to step into the
unknown by practicing innovative thinking. Believes that
people are the greatest asset for building great brands
that thrive on making the world a better place for all.
With his experience in leadership and management roles,
He used to work in Operations Management, Talent
management, and Business Development Management
which all indicate that he has a diverse skill set and a broad
understanding of various aspects of managing people and
organizations. This experience can be valuable in handling
the responsibilities of a hybrid leader with strong values
and a commitment to sustainable growth and positive
impacts.
Overview
13
13
years of professional experience
1
1
Language
2
2
years of post-secondary education
Work History
Human Resources Manager
Baitong Hotel and Resort
07.2024 - Current
Regional Human Resources Manager
Mad Monkey (Cambodia) Co., Ltd
02.2023 - 07.2024
General Manager
Araya Angkor Residence, Siem Reap
08.2018 - 11.2020
- Pre-opening to complete successful hotel - Set Hotel
- Standard Policies and Standard Operating Procedures
- Set up Restaurant and Sky bar - Set up Massage & Spa - Set up and build a strong team - Building & recruiting the team - Daily Operations - Talent Management on top - Contract & cooperate with partners and suppliers
- Property & Hotel Master Plan (Budget Plan, Financial
- Projection, P&L ) - Sales & Marketing and Revenue Management: (Main
- Incomes & Other Incomes) OTAs (Online travel agencies): E-Commerce
- Platform, Setup OTAs, Promotion, Top Review & Score; booking.com, expedia.com, agoda.com, hotels.com
- TripAdvisor, Airbnb
- TAs Tour companies and agencies Corporates: hotels, restaurants, activities, tour guides, B2B, NGO, International schools
- MICE / Banquet: event management and operations set up
- Business Strategic Plan and Budget Plan
General Manager
Salasara Hotel, Siem Reap
01.2013 - 01.2018
- Pre-opening -Hotel Experience covers, Hotel Operations and Hotel Preopening & Set up property
- Main Responsibilities
- Setting up and making sure that all operations consistently run and applied by all departments in accordance to the Standard Operating Procedures (SOPs)
- Oversee and manage the operations in order to bring about the best possible output from the employees to ensure the highest volume of possible guest & client satisfaction
- Developing internal rules and policies to ensures the constant improvement of guest service, staff productivity, sale and marketing by ensuring highest volumes of Staff
- Satisfaction & development
- Oversee all departmental managers and supervisors operate within the established budget and ensure property appearance, profit maximization, and financial control by tracking record on Profit & Lost (P&L).
Card Authorizer
Vatanac Bank, Phnom Penh
Phnom Penh, Cambodia
06.2011 - 09.2013
- Problem-solving for B2B and individual accounts order
- Maintain a good relationship by providing support to customers and colleagues
- Handling inquiries from new and existing customers regarding a variety of requests using knowledge of - Investing and analyze the suspicious transactions - In charge of promotional marketing materials to speed up volume of Visa Card, POS Merchants and Merchant - Speed up volume of Visa Card, POS Machine, and
- Merchant Discount Program in the market.
Education
MBA - General Management
Preah Sihakmonyraja BuddhistUniversity
03.2023 - Current
Bachelor of Business - Human
Resource University
(HRU)
2012
Hospitality, Food & Beverage Services, Cambodian Tourism and - undefined
Hospitality School
2024
undefined
2022
undefined
2019
undefined
SHINE Business School
2018
undefined
SHINE Business School
2017
undefined
SHINE Business School
2016
undefined
2015
Skills
- HR Operations Management
- Compliance with Employment Laws and
- Regulations
- Training & Coaching Methodology
- Organizational Management & Leadership
- Analytical, Critical Thinking and Problem
- Solving
- Personal & Interpersonal communication
- Strategic HR Initiative Development
- Designing & Arts (Canva)
- Effective Communication and Stakeholder
- Engagement
- Cross-Functional Project Leadership
Accomplishments
- What I have been working with: - HR Strategic Plans: HR Budget plan, Manning plan
- Strategic plan on payroll cost controlling, Productivity and capacity building plan, Performance Management
- TQM Matrix, KPIs, OKRs, P&L, HR Analytics - Recruitment, Selection, and Onboarding, Offboarding - Employee Relations, Employee Engagement, Team building - Compliance and Legal Requirements: Insurance (NSSF & Expat), Visa-Work permit, Cambodian Employment books
- Training & Development: SafetyCulture (LMS learning
- App and Google Classroom, Google workplace.
- HR Administration Maintenance: SOPs, policies, internal memos, Working Roster, Leave Record
- Disciplinary & Grievance, and Performance Improvement
- Plan
- Compensation & Benefits: Payroll, Incentive, Bonus
- Allowance, Clearance - Customer Service Care, 2012 - TESOL, Sovanphumi School, Phnom Penh 2008 - Law & Democracy, Phnom Penh 2008 - Administrative & Secretarial Affairs, Phnom Penh, 2006 - Public Relations: CSR initiatives, Brand
- Ambassador, Social Events & Holidays..
- Time Management, Phnom Penh, 2005 - OPERACY (personal improvement for Success and
- Leadership), Phnom Penh, 2005
Timeline
Human Resources Manager
Baitong Hotel and Resort
07.2024 - Current
MBA - General Management
Preah Sihakmonyraja BuddhistUniversity
03.2023 - Current
Regional Human Resources Manager
Mad Monkey (Cambodia) Co., Ltd
02.2023 - 07.2024
General Manager
Araya Angkor Residence, Siem Reap
08.2018 - 11.2020
General Manager
Salasara Hotel, Siem Reap
01.2013 - 01.2018
Card Authorizer
Vatanac Bank, Phnom Penh
06.2011 - 09.2013
Bachelor of Business - Human
Resource University
(HRU)
Hospitality, Food & Beverage Services, Cambodian Tourism and - undefined
Hospitality School
undefined
SHINE Business School
undefined
SHINE Business School
undefined
SHINE Business School
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