NARITH CHHIM
Phnom Penh
Summary
Accomplished Project Coordinator with a proven track record at In Sitha, adept in communication and budget management. Spearheaded marketing campaigns and strategic business expansions, achieving a 15% increase in bookings. Excelled in fostering customer relationships and navigating complex logistics, ensuring project success and cost-effective operations.
Overview
21
21
years of professional experience
Work History
Project Coordinator
In Sitha
07.2021 - Current
- Defined project schedules, allocated resources, and monitored progress.
- Tracked and analyzed the performance of advertising campaigns, managing the marketing budget.
- Reported on project progress, led meetings, and set expectations for the project team to align with company goals.
- Coordinated with municipal authorities to secure necessary permits and approvals, enhancing the project's credibility and fostering public trust.
- Supported banking relations and fundraising efforts.
- Monitored contracts to ensure contractors achieved key tasks, outcomes, and performance targets set by the company.
Business Development and Office Manager
Yap Sookling
07.2018 - 05.2020
- Developed and executed strategic business development plans for Malaysian and Thailand market expansion.
- Negotiated favorable contracts with airlines, hotels, and local suppliers, achieving 3-5% cost savings on average.
- Facilitated discussions and negotiated terms for partnerships, ensuring alignment with the company's objectives.
- Collaborated with local authorities to organize cultural exchange programs, strengthening bilateral relations and enriching tour offerings.
Operation/Logistics Supervisor
Howard Cambell
05.2015 - 07.2018
- Designed, researched, and launched new tours catered to specific demographics or interests, resulting in a 15% increase in bookings and 5% revenue growth.
- Negotiated cost-effective contracts with vendors for transportation, accommodation, and other activities, achieving 5% cost savings and exceeding budget targets by 5%.
- Facilitated compliance with customs regulations and planned and executed river cruise itineraries, optimizing routes and maximizing guest experiences.
- Supervised a team of 15 tour guides and operations staff, providing training, coaching, and support to ensure consistent delivery of high-quality service.
- Liaised with port authorities and local government officials to ensure smooth docking procedures and compliance with maritime regulations for river cruises.
- Coordinated with tourism departments to obtain special permits for exclusive tour destinations, enhancing the company's unique offerings.
Freelance Tour Guide
No
10.2010 - 06.2015
- Built personal relationships with guests to promote positive experiences.
- Answered questions, highlighted important features, and offered detailed information about special exhibits to educate visitors.
- Developed tour programming and collaborated with tour operators to enhance guest experiences.
- Partnered with local tourism boards to promote regional attractions, increasing visitor engagement and supporting community tourism initiatives.
- Assisted government agencies in hosting official delegations, providing guided tours that showcased cultural heritage and local attractions.
Sales and Operation Officer
Jacques Guichandut
01.2004 - 10.2010
- Provided personalized travel planning services to a diverse clientele, including leisure travelers, corporate groups, and high-net-worth individuals.
- Maintained a 90% customer satisfaction rating, consistently receiving positive reviews and repeat business.
- Effectively handled guest concerns and unforeseen challenges, maintaining smooth tour operations and exceeding guest expectations.
- Highly organized and detail-oriented supervisor with a proven track record of managing tour operations from start to finish.
- Collaborated with the Cambodian Ministry of Tourism to develop promotional materials, enhancing the country's image as a premier travel destination.
- Coordinated with local government officials to organize community-based tourism projects, fostering sustainable tourism development and strengthening community relations.
Education
MBA - Master Degree of Public Administration
Royal University of Law And Economics
Phnom Penh05-2016
Associate Degree of Tour Guide - Tour Guide
National Polytechnic Institute of Cambodia
Phnom Penh, Cambodia06-2012
Bachelor Degree - Business Administration
National Institute of Management
Phnom Penh, Cambodia10-2002
Skills
Communication
Customer relationship management
Budget management and cost control
Problem-solving
Planning and coordination
Quality control
Running, Swiming, Cycling and Hikking
Engage in running, swimming, cycling, and hiking to maintain physical fitness and mental well-being.
Languages
English
Professional Working
Italian
Limited Working
Timeline
Project Coordinator
In Sitha
07.2021 - Current
Business Development and Office Manager
Yap Sookling
07.2018 - 05.2020
Operation/Logistics Supervisor
Howard Cambell
05.2015 - 07.2018
Freelance Tour Guide
No
10.2010 - 06.2015
Sales and Operation Officer
Jacques Guichandut
01.2004 - 10.2010
MBA - Master Degree of Public Administration
Royal University of Law And Economics
Associate Degree of Tour Guide - Tour Guide
National Polytechnic Institute of Cambodia
Bachelor Degree - Business Administration
National Institute of Management
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