Chhaya Kheng
IT Manager
Phnom Penh,Phnom Penh
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
6
6
years of professional experience
Work History
IT Specialist
Compassion International
06.2023 - Current
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Optimized network performance through regular monitoring and maintenance.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
- Trained employees on new technologies, increasing competency levels across the organization.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
IT Specialist
World Bank
09.2022 - 06.2023
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Optimized network performance through regular monitoring and maintenance.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Trained employees on new technologies, increasing competency levels across the organization.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Used ticketing systems to manage and process support actions and requests.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
Senior IT Executive
Baker Tilly Cambodia
09.2021 - 09.2022
- Designed custom applications to automate repetitive tasks, increasing employee productivity and reducing human error.
- Conducted regular trainings and workshops for employees to ensure their proficiency and competence in using company''s software and technologies.
- Created detailed resource allocation plans that maximized departmental effectiveness while minimizing costs.
- Fostered a culture of innovation by encouraging collaboration between IT specialists and other departments within the organization.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Streamlined IT operations by implementing advanced software solutions and optimizing existing systems.
- Optimized network infrastructure through careful planning, installation, configuration, maintenance, upgrading and repair activities.
- Championed process improvement initiatives that significantly reduced IT support ticket resolution times.
- Successfully managed multiple IT projects concurrently, ensuring timely delivery and seamless integration without compromising on quality.
- Managed vendor relationships for hardware and software procurement, ensuring cost-effective investments in technology resources.
- Oversaw the migration of legacy systems to modern platforms, improving efficiency and end-user satisfaction.
- Aligned IT solutions and deliverables with company strategic vision.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
IT Executive
A2A Digital (vKirirom)
10.2018 - 09.2021
- Managed cybersecurity initiatives to safeguard company data and reduce the risk of security breaches.
- Negotiated contracts with vendors and suppliers, securing favorable terms for hardware acquisition and software licensing.
- Implemented cost-effective technology upgrades, ensuring optimal performance while staying within budgetary constraints.
- Led a team of IT professionals to streamline processes, resulting in increased efficiency and productivity.
- Enhanced information accessibility by developing secure storage solutions and implementing effective data management practices.
- Pioneered adoption of cloud-based services for greater flexibility, scalability, and cost savings in IT operations.
- Oversaw incident management procedures, reducing downtime through prompt response to system failures or disruptions.
- Facilitated smooth system migrations without disrupting operations or compromising data integrity during organizational changes or expansions.
- Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
- Optimized resource allocation by monitoring IT budgets closely and making strategic adjustments as needed throughout each fiscal year.
- Aligned IT solutions and deliverables with company strategic vision.
- Built IT infrastructure to support key business strategies and evolving processes.
Education
Bachelor of Science - Software Engineering
Kirirom Institute of Technology
Kampong Speu, Cambodia 04.2001 -
Skills
Technical issue analysis
Debugging
Discharge Planning
Application installations
Technical reporting
Application support
System Upgrades
Project Implementation
Troubleshooting
Network Administration
Disaster Recovery
Information Security
Virtualization Technologies
IT risk management
Technical Documentation
ITIL Framework
IT Troubleshooting
Cybersecurity Expertise
Performance Testing
Software diagnosis
User Support
Network diagnostics
Information Protection
Data Recovery
Videoconferencing
Issue Troubleshooting
System Administration
TCP/IP
Network configuration
Wide-area Networks
LAN/WAN
Incident Management
User Training
System Maintenance
Project Coordination
VoIP Installation
Timeline
IT Specialist
Compassion International
06.2023 - Current
IT Specialist
World Bank
09.2022 - 06.2023
Senior IT Executive
Baker Tilly Cambodia
09.2021 - 09.2022
IT Executive
A2A Digital (vKirirom)
10.2018 - 09.2021
Bachelor of Science - Software Engineering
Kirirom Institute of Technology
04.2001 -