Chhay MOM
Phnom Penh
Summary
Senior Customer Service Officer with a proven track record at Wing Bank, excelling in performance and client relationship management. Good in identifying improvement areas, fostering team collaboration, and enhancing sales support, resulting in significant operational efficiencies. Adept at delivering high-quality service while mitigating operational risks. Senior Customer Service Officer with many years of highly productive experience in fast-paced work environment. Effectively motivates staff with can-do attitude and passion for success.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Officer
Wing Bank
10.2023 - 08.2024
- Provide guidance, counseling, constructive feedback, and support to the sales team's performance issues in a timely and professional manner to resolve challenges and facilitate a smooth working environment for them.
- Identify areas of poor performance, and take proper performance improvement actions immediately to avoid any operational risks associated with it.
- Collect, verify, consolidate, and analyze Client Service Advisor performance reports on a regular basis to line manager(s) for further processing.
- Identify areas of improvement and development of individual sales performance to establish a performance improvement plan that practically addresses the gaps.
- Develops knowledge-sharing processes and programs that encourage learning and collaboration for the client services team.
- Work collaboratively with relevant stakeholders who contribute to the improvement of the branch client service team by providing practical inputs and findings.
Customer Service Officer
SATHAPANA Bank
01.2021 - 09.2023
- Responsible consulting and providing consistent, high-quality products and services to customers, as well as certain non-cash transactions, including account opening, account closing, Passbook updates, renewing Fixed Deposit certificates, card services (card requests, PIN requests, card demos, card loss/damage, etc.), and E-Banking services.
- Assist in monitoring and reporting on customer term deposits with special rates for seeking approval from the sales and business departments.
Senior Teller Officer
Prince Bank
01.2018 - 01.2021
- Responsible for collecting cases from the cash machine, supporting the supervisor in managing all teller positions to ensure the efficient and effective operation and control of the CSO for checking opening accounts.
- Including loan for paid off, Restructure, manual payment loan
ATM and CIM Officer
ABA Bank
01.2017 - 01.2018
- Responsible for collecting cash from the cash machine and supporting the ATM cash management supervisor in verifying the actual cash with the receipt of the ATM remaining, and recording the banking transactions in the teller line based on customer financial needs.
Education
Bachelor’s Degree - Finance And Banking
University of Phnom Penh
01.2020
Completed Diploma of Intensive English of Academic Purpose (IEAP) - Business Communication
Pannasastra University of Cambodia
01.2019
Completed A Course in Microsoft Office (Word, Excel, And PowerPoint). - Computer
Pannasastra University of Cambodia
01.2018
High School Graduate -
Bak Buk High School
01.2016
Skills
- Customer service documentation
- Customer engagement
- Client relationship management
- Team collaboration
- Problem resolution
- Attention to detail
- Customer follow-up
- Customer satisfaction
- Client assessment
- Report creation
- Self motivation
- Sales support
Languages
- Khmer: Native language
- English: Good speaking, listening, reading, and writing
- Chinese: Can speak a little and listening
Timeline
Senior Customer Service Officer
Wing Bank
10.2023 - 08.2024
Customer Service Officer
SATHAPANA Bank
01.2021 - 09.2023
Senior Teller Officer
Prince Bank
01.2018 - 01.2021
ATM and CIM Officer
ABA Bank
01.2017 - 01.2018
Bachelor’s Degree - Finance And Banking
University of Phnom Penh
Completed Diploma of Intensive English of Academic Purpose (IEAP) - Business Communication
Pannasastra University of Cambodia
Completed A Course in Microsoft Office (Word, Excel, And PowerPoint). - Computer
Pannasastra University of Cambodia
High School Graduate -
Bak Buk High School