Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chhay Lymeng

Chhay Lymeng

Phnom Penh

Summary

I am a dedicated professional with over five years of experience in customer service, including nearly four years in the banking industry at ABA Bank. Currently working in the contact center, I have gained expertise in customer support, problem-solving, and mobile banking services. Passionate about digital banking innovations, I am eager to apply my skills and experience in the Senior Officer, Mobile Banking Business position at Woori Bank, to help enhance mobile banking solutions and deliver exceptional customer experiences.

Overview

5
5
years of professional experience

Work History

Contact Center Consultant Officer

Advance Bank Of Asia (ABA Bank)
Phnom Penh
08.2021 - Current
  • (2021-2023) provides customers with product and service consultation, specifications, terms and conditions, and a prepared sales script in order to achieve the sales referral target.
  • Inbound call and answer general information. Process all customer requests, such as releasing a mobile app, blocking a mobile app, blocking an amount due to a wrong transfer, checking ATM and VISA card issues, checking problematic funds transfers (both local and international), checking mobile app issues/errors, and dropping other cases received from customers to the relevant team.
  • Contact businesses or private individuals by phone to survey about the service or issue provided by the bank.
  • Handle and solve customer complaints, suggestions, or refer them to the appropriate department for a solution.
  • Follow up on all cases that are requested by the customer to relevant team.
  • (2023-2025) Receives requests from agents on all channels to contact the overseas customer who requested an update of their new registered phone number in the mobile app, verify the customer’s information by phone call and video call, track information, and process a report to higher levels for approval. Notify the customer by email once processing is done.
  • Receives inbound loans and provides the consultant with customers who would like to request a loan with the bank.
  • Handle tasks assigned by management.

Call Center Consultant Officer

South East Asia Telecom Cambodia (Yes Seatel)
Phnom Penh
03.2020 - 08.2021
  • Receives inbound calls to provide general information to customers.
  • Reply to the chat on Facebook, and email all general information to customers.
  • Complete a report in the system, and send it to the team leader.
  • Outbound call, conduct a call survey, and call to promote a package.
    Handle and resolve complaints from customers.
  • Other tasks assigned by management.

Education

Bachelor Degree Of Hospitality And Tourism -

Paññāsāstra University of Cambodia (PUC)
12-2021

High School Diploma -

BELTEI International Institute
10-2016

Study General English

Paññāsāstra University of Cambodia (PUC)
01-2015

Study General English

Singapore International School (SIS)
01-2014

Skills

  • Customer service
  • Flexible
  • Complaint resolution
  • Time management
  • Customer service
  • Computer skills
  • Calm and professional under pressure
  • Teamwork skills

Languages

Khmer
First Language
English
Intermediate (B1)
B1

Timeline

Contact Center Consultant Officer

Advance Bank Of Asia (ABA Bank)
08.2021 - Current

Call Center Consultant Officer

South East Asia Telecom Cambodia (Yes Seatel)
03.2020 - 08.2021

Bachelor Degree Of Hospitality And Tourism -

Paññāsāstra University of Cambodia (PUC)

High School Diploma -

BELTEI International Institute

Study General English

Paññāsāstra University of Cambodia (PUC)

Study General English

Singapore International School (SIS)

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Chhay Lymeng