CHEY RATANAK
Facility Manager
Phnom Penh
Summary
A results-driven and proactive Facility Manager with over 11 years of experience specializing in high-traffic retail environments, including regional shopping malls and large-format supermarkets of Max Valu Express store. Proven expertise in enhancing operational efficiency, reducing costs, and ensuring the highest standards of safety, compliance, and customer experience. Adept at managing multi-disciplinary teams, vendor relationships, and implementing sustainable practices to drive facility performance.
Overview
16
16
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Facility manager
Aeon Cambodia Co.Ltd
08.2014 - Current
- Manage all facility operation for 3 GMS and 16 Max Valu Express Stores
- Reduced annual energy costs by 5% to 12% through the implementation of changing new condenser chiller freezer showcase system, install Z- CEP energy saving equipment project for GMS and Max Valu Expressor stores, common saving equipment practice with ADC facility team.
- Developed and executed a comprehensive preventive maintenance program, decreasing fire, incident risk hazardous.
- Manage of operation security, Janitorial, building safety environment, improving cleaning scores by KPI evaluation.
- GMS 3 stores and 16 Max Valu Express store maintenance and repairing budget costing control
- Vendor and compliance contract agreement management
- Ambassador General of GMS relate to working coordinate and solving problem between all Aeon Mall and Aeon Delight Cambodia facility sector.
- Manage the specialist facility team with ADC for the maintenance all GMS and MVS of over 300 refrigeration cases and ensuring zero product loss due to system failure.
- Ensured 100% compliance with all health and safety department inspections and FDA regulations for all facility equipment.
- Directed the emergency response during a major emergency and power outage, safeguarding assets and ensuring safe store evacuation and reopening.
- Monitor on facility team daily facility audits, scheduled preventive maintenance and management of inventory of critical spare parts.
Duty Manager
Angkor Miracle Hotel
01.2013 - 01.2014
- Assignment room allocation and room block for customer reservation.
- Managing and controlling all customer high balance with cashier sheet
- Coordinate reservation online for room reservation cut off and open.
- Double checking all customer reservation document to make sure everything accurate base on customer requirement.
- Managing all Front office Roster, Cashier, Receptionist, Concierge, Bell man.
- Handling customer complaints and report to manager
Reservation – Sale & Marketing Coordinator
Sunway Hotel
01.2011 - 01.2013
- Managing room & Tour reservation document and file
- Key in customer reservation profile and room allocate base on customer requirement.
- Daily check customer reservation and cut off room from room booking profit system
- Report room accurate to Assist. reservation manager, reservation manager and sale marketing manager
- Managing room & Tour reservation document and file.
- Coordinate hotel event and restaurant event or other outlet function.
Receptionist – Cashier
Sofitel Angkor Phokeethra Golf and Spa Resort
01.2010 - 01.2011
Education
Bachelor's Degree - Business Administration
National University of Management
01.2017
Certificate - Hotel & Tourism industry
PSE (Pour Un Sourire d’Enfant)
01.2010
secretary and basic accountant Skill in Business school
PSE
01.2010
preparatory class
PES in Vocational Training Center
01.2008
Skills
Facility Operations & Maintenance (HVAC, Electrical, Plumbing, Refrigeration)
Health, Safety & Environmental Compliance (OSHA, ADA, Fire Codes)
Energy Management & Sustainability Programs
Vendor & Contract Management
Budgeting & Cost Control (OPEX & CAPEX)
Team Leadership & Staff Training
CAFM/IWMS Software (eg, IBM TRIRIGA, Maximo)
Emergency Preparedness & Crisis Management
Customer & Tenant Relations
Project Management (Renovations, Upgrades)
References
- Manabu, Nakanishi, ma1-nakanishi@aeondelight-kh.biz
- Shigenobu, Shibagaki, shibagaki.sh@aeoncambodia.com.kh
- Yim, Sophally, sophally.yim@aeoncambodia.com.kh
Certification
- On 13rd Feb,2014 : Certificate of Basic Business writing skills.
- June – 30-Aug- 2011 : English course relevant hotel general knowledge for English for customer.
- 2009-2010 : English Course at PSE Intermediate Level
- 2007-2010 : Computer Course at PSE (Microsoft word, excel 2003 and 2007, Ms Power Point, Basic Ms Access, Internet and Email)
- Jan-19-21-2009 : Personality Development (5 Session) at PSE.
Timeline
Facility manager
Aeon Cambodia Co.Ltd
08.2014 - Current
Duty Manager
Angkor Miracle Hotel
01.2013 - 01.2014
Reservation – Sale & Marketing Coordinator
Sunway Hotel
01.2011 - 01.2013
Receptionist – Cashier
Sofitel Angkor Phokeethra Golf and Spa Resort
01.2010 - 01.2011
Certificate - Hotel & Tourism industry
PSE (Pour Un Sourire d’Enfant)
secretary and basic accountant Skill in Business school
PSE
preparatory class
PES in Vocational Training Center
Bachelor's Degree - Business Administration
National University of Management