CHEAH POH WAH
KAMPAR
Summary
Assertive CASINO SHIFT MANAGER committed to keeping casino operations running smoothly and maintaining high-level guest satisfaction. Excellent command of table games rules with proven history of identifying and mitigating suspicious behavior. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
Work History
SENIOR PIT MANAGER
JIN BEI ARTISAN
CAMBODIA
08.2023 - Current
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Resolved customer complaints in a professional manner.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Supported confidentiality of casino trade secrets and proprietary information and directed business processes, customer lists and marketing plans.
- Established and maintained banks and table limits for each game.
- Held regular team meetings to keep personnel informed of changes or updates.
- Developed procedures for improving operational efficiency within the pit area.
- Provided feedback on employee performance during annual reviews.
ASSISTANT CASINO SHIFT MANAGER
CROWN CASINO ONLINE (RG)
CAMBODIA
03.2023 - 07.2023
- Evaluated dealer performance on an ongoing basis providing feedback on areas needing improvement.
- Monitored compliance with casino policies and procedures to ensure proper security measures were taken.
- Provided training to new dealers on the rules of each game, as well as techniques for dealing cards accurately and efficiently.
- Conducted periodic audits of surveillance footage to detect any suspicious activities or irregularities in game play.
- Resolved customer complaints and payout errors.
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
- Monitored staffing levels for games and tables, arranging staff rotations and breaks.
- Established work schedules and station arrangements for daily shifts.
- Calculated summary sheets to display wager amounts and payoffs for tables and games.
- Monitored card counting and suspicious behavior to proactively mitigate cheating.
Casino Shift Manager
THE RESORT CASINO
MYANMAR
11.2016 - 04.2019
- Assisted customers with any questions or concerns they had about the games being played at the casino.
- Investigated customer complaints regarding game play and resolved issues in a timely manner.
- Developed daily shift reports detailing cashier transactions and game activity.
- Coordinated communication between pit bosses, supervisors and dealers regarding game play decisions.
- Inspected gaming equipment for defects or malfunctions to ensure proper operation.
- Analyzed performance data related to table games revenue streams in order to identify trends or areas needing improvement.
- Provided training to new dealers on the rules of each game, as well as techniques for dealing cards accurately and efficiently.
- Supervised and scheduled staff, ensuring adequate coverage of gaming tables.
ASSISTANT CASINO SHIFT MANAGER
THE WORLD CASINO
MYANMAR
11.2011 - 04.2014
- Analyzed performance data related to table games revenue streams in order to identify trends or areas needing improvement.
- Assisted customers with any questions or concerns they had about the games being played at the casino.
- Developed daily shift reports detailing cashier transactions and game activity.
- Monitored compliance with casino policies and procedures to ensure proper security measures were taken.
- Maintained inventory of chips, cards, dice and other supplies necessary for table games operations.
- Supervised and scheduled staff, ensuring adequate coverage of gaming tables.
- Coordinated communication between pit bosses, supervisors and dealers regarding game play decisions.
Surveillance Operator
TROPICANA CASINO
CAMBODIA
06.2008 - 03.2012
- Observed gaming tables, slots and poker rooms throughout casino via live video feeds.
- Maintained constant communication with other members of the team via radio or telephone while on duty.
- Conducted periodic checks of all surveillance systems, ensuring proper functioning and operation.
- Maintained records of all detected violations or incidents for future reference.
- Monitored facility activities in multiple areas using CCTV cameras, video recorders and computers.
- Documented daily observations and reported any irregularities to the appropriate authorities.
- Utilized advanced video recording systems to capture footage of criminal activity.
- Assisted law enforcement personnel with investigations by providing them with relevant footage from surveillance cameras.
Casino Pit Manager
EMPRESS CRUISE
MALAYSIA
10.2002 - 08.2003
- Analyzed statistical data from various reports to identify trends in game play and player behavior.
- Supervised and trained all casino staff including dealers, supervisors, cashiers and floor personnel.
- Collaborated with management team to develop innovative strategies for increasing revenue from table games.
- Resolved disputes between players or between players and employees efficiently and fairly.
- Developed strategies for improving customer service levels in the casino pit area.
- Conducted audits of shift paperwork and chip inventories on a regular basis.
- Responded promptly to customer inquiries and complaints regarding pit games.
- Monitored gaming operations to ensure compliance with established internal controls, policies and procedures.
- Ensured that employees adhered to established rules of conduct for dealing table games.
Gaming Supervisor
STAR CRUISE
MALAYSIA
03.2000 - 07.2002
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Established and maintained banks and table limits for each game.
- Inspected equipment regularly for maintenance purposes or repairs as needed.
Dealer
GENTING HIGHLAND
MALAYSIA
11.1997 - 01.2000
- Managed smooth operations by efficiently paying out winnings and collecting bets.
- Performed functional game duties quickly by efficiently handling money and chips.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
Education
High School Diploma -
SEKOLAH MENENGAH METHODIST
MALAYSIA KAMPAR10-1997
Skills
- Teamwork and Collaboration
- Staff Scheduling
- Problem-Solving Aptitude
- Customer Service
- Employee Training and Development
Languages
Chinese (Cantonese)
First Language
Chinese (Cantonese)
Advanced (C1)
C1
Chinese (Mandarin)
Upper Intermediate (B2)
B2
English
Intermediate (B1)
B1
Malay
Upper Intermediate (B2)
B2
Indonesian
Intermediate (B1)
B1
Thai
Intermediate (B1)
B1
Timeline
SENIOR PIT MANAGER
JIN BEI ARTISAN
08.2023 - Current
ASSISTANT CASINO SHIFT MANAGER
CROWN CASINO ONLINE (RG)
03.2023 - 07.2023
Casino Shift Manager
THE RESORT CASINO
11.2016 - 04.2019
ASSISTANT CASINO SHIFT MANAGER
THE WORLD CASINO
11.2011 - 04.2014
Surveillance Operator
TROPICANA CASINO
06.2008 - 03.2012
Casino Pit Manager
EMPRESS CRUISE
10.2002 - 08.2003
Gaming Supervisor
STAR CRUISE
03.2000 - 07.2002
Dealer
GENTING HIGHLAND
11.1997 - 01.2000
High School Diploma -
SEKOLAH MENENGAH METHODIST
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