Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Reading news, listen to music, networking, travel, sports
Timeline
Generic
Chantara On

Chantara On

Banking And Legal
Phnom Penh

Summary

Resourceful Digital Planning Manager with background overseeing various top-level planning activities. Expert at reviewing reports, crafting strategies and coordinating with business leadership team. Proven history of assessing needs and driving improvements. Ambitious Planning Manager with 7 plus years leading organizational planning functions in support of overall business strategy and goal achievement. Knowledgeable industry veteran with background analyzing report data, controlling inventory and forecasting. Innovative with history crafting new strategies for planning process and tactics to boost sales. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Digital Planning and Strategy

PPCBank
Phnom Penh
07.2016 - Current
  • Conduct market research and competitor to understand the market trend
  • Modify, update and propose new digital products and services’ processing flow of bank’s digital service to ensure competitiveness
  • Monitor and analyze the digital sales performance and business competitiveness by set strategy with team to improve product and services
  • Analyze and conduct quality digital performance report
  • Set up and manage digital business target at all channels
  • Engage online payment service provider to expand digital payment through APIs to capture more customers base
  • Draft the internal guidelines, agreement and monitor terms and condition pertaining digital products and services
  • Manage general inquiry with other financial institution and partnership
  • Analyze set up plan and update from Bakong, RFT, and NBC on digital product and service update
  • Monitor on online payment partnership( engage, evaluate and discuss) and handover process to related department
  • Monitor on digital products and services suggestion and improve bank’s performance
  • Conduct proposal and budget requests for new project and integration with partnership
  • Monitor and collect feedback to analyze on the possible enhancement on existing digital products & services
  • Handle new project/upgrade as required from association or NBC
  • In charge of drafting of Notification, Notice, and Message contents for digital service sending to customers
  • Manage all internal and external reports

Supervisor

Restaurant
Phnom Penh
12.2015 - 03.2016
  • Achieved results by working with staff to meet established targets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Assist the store manager in supervising day-to-day operations
  • Make a cash flow and expenditure report of the store
  • Prepare staff salaries and submit to the management for approval
  • Consolidate expense and income report on monthly basis to the management
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Boosted team performance by developing customer service training materials and conducting service training.

Call Center

Metfone
Phnom Penh
05.2015 - 09.2015
  • Researched and answered customer work order status inquiries.
  • Dispatched technicians to perform reactive maintenance work.
  • Coordinated outside service calls with specific vendors.
  • Entered phone calls, emails or hard copy information into computerized maintenance management system.
  • Maintained and updated records, reports, files and communication information.
  • Identified and immediately resolved issues with network devices.

Education

MBA - Executive Master of Business Law

Universite Libre De Bruxelles
Brussel, Belgium
10.2020 - 10.2022

Bachelor of Arts - Law

Royal University of Law And Economic
Phnom Penh, Cambodia
10.2012 - 07.2016

Bachelor of Arts - Teaching English As A Second Language

Beltei International University
Phnom Penh, Cambodia
11.2013 - 07.2016

Skills

Staff Management

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Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved analysis tasks through effectively helping with data
  • Achieved research by completing survey with accuracy and efficiency.
  • Documented and resolved project issues which led to job completion.
  • Supervised team of 3 staff members.
  • Collaborated with team of 3 in the development of Digital Business.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

Introduction to Banking

Reading news, listen to music, networking, travel, sports

I enjoy myself reading news with a cup of coffee every morning as my kick-off day. My all time favorite brain recovery after long day of work is music. I like meet new people or visit old friends to strengthen my friendship. I like travel to new place and explore what I never know before. I like football so much. I watch the game every weekend. I play video game. I play with my co-workers. I follow football news and tactics analysis to understand the team phylosophy.

Timeline

Introduction to Banking

11-2022

MBA - Executive Master of Business Law

Universite Libre De Bruxelles
10.2020 - 10.2022

Digital Planning and Strategy

PPCBank
07.2016 - Current

Supervisor

Restaurant
12.2015 - 03.2016

Call Center

Metfone
05.2015 - 09.2015

Bachelor of Arts - Teaching English As A Second Language

Beltei International University
11.2013 - 07.2016

Bachelor of Arts - Law

Royal University of Law And Economic
10.2012 - 07.2016
Chantara OnBanking And Legal