Chandara Tuy

• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
• Spearheaded initiatives to better target business metrics tracking and improve decision-making with real-time data.
• Met dynamic needs by keeping internal systems scalable and highly responsive.
• Sales & Marketing:
  Spearheaded comprehensive sales and marketing strategies that directly led to a 300,000+ user base within two years, a key metric of the company's rapid growth.
  Orchestrated multi-channel marketing campaigns and promotional efforts for the LIVE e-ticketing platform, resulting in a 100% sell-out rate for six major events.
  Cultivated and secured a groundbreaking Memorandum of Understanding (MoU) with the Ministry of Tourism, leading to the official endorsement and integration of Wonderpass's ticketing system into national tourism platforms.
  Developed targeted, data-driven marketing solutions specifically tailored to Cambodia's 18-45 year-old demographic, significantly enhancing audience engagement and market penetration.
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• Collaborated with sales, marketing and support teams to launch products on time and within budget.
• Coordinated project planning and execution with team members and team leads.
• Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
• Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
• Prioritized roadmap in order to achieve product goals and metrics.
• Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
• Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.

Product Development & Ticketing:

• Directed the end-to-end product lifecycle for key platforms, including the "GO Suite" of mini-app solutions, designed to operate on both national infrastructure and partner platforms.
• Led the strategic partnership with the National Bank of Cambodia to develop and embed "GO by Wonderpass," a digital services layer, directly into the Bakong app and other participating banking applications.
• Championed the creation of the LIVE smart ticketing platform, a premier solution for concerts and events that features real-time digital tickets, on-site scanning tools, and robust merchant integrations.
• Pioneered the development of the Campus platform, a digital hub that effectively serves over 28,000 university students by connecting them with educational events, deals, and financial tools.

• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
• Maintained effective staff and resource utilization rates to balance financial and operational obligations.
• Spearheaded initiatives to better target business metrics tracking and improve decision-making with real-time data.
• Met dynamic needs by keeping internal systems scalable and highly responsive.

• Collaborated in team-based, Agile environment to accomplish objectives by deadlines.
• Reviewed code and debugged errors to improve performance.
• Developed robust Java code for e-commerce applications.
• Participated in performance analysis, design, development and testing.
• Participated in requirements gathering and design development meetings.
• Worked with business users and operations teams to understand business needs and address production questions.
• Troubleshot various software issues by using debugging processes and coding techniques.
• Adjusted design parameters to boost performance and incorporate new features.