Bheki Ndlovu
Waitron
Phnom Penh,12
Summary
To demonstrate professionalism and courtesy when interacting with guests to create a positive dining experience and build customer loyalty.To prioritize guest satisfaction by anticipating needs, resolving issues promptly, and going above and beyond to exceed their expectations. To continuously develop my skills in food service and hospitality to pursue opportunities for career advancement.
Overview
9
9
years of professional experience
Work History
Waiter
One&Only Cape Town Resort
04.2022 - 11.2024
- As a experienced and dedicated waiter, I place a strong emphasis on delivering impeccable service to guests at One&Only Cape Town Resort. My demeanor is always professional and approachable, and I am committed to exceeding the expectations of every customer, while also contributing to the overall success of the restaurant.
- Proven track record of delivering prompt and exceptional service, even in a busy and fast-paced environment
- Extensive knowledge of food and beverage options, including wine pairings and recommendations from the menu
- Proficient in handling guest inquiries and promptly addressing any concerns with efficiency and respect.
Waiter
Sky Hotel Cape Town
Cape Town
03.2021 - 09.2021
- In my role as a Waiter at Sky Hotel Cape Town, my main priority is to deliver exceptional service and ensure that our guests have an unforgettable experience. I am highly skilled and possess the following qualifications:
- Over 4 years of experience in the luxury hospitality sector
- A thorough understanding of wine pairing and proper fine dining etiquette
- Proficiency in handling large groups efficiently using POS systems
- Excellent communication and interpersonal abilities for effective teamwork and guest interactions.
Pool Waitron
Cape Grace Hotel
Cape Town
09.2018 - 03.2020
- As a Pool Waitron at Cape Grace Hotel in Cape Town, I bring exceptional service and attention to detail to the poolside experience. With 5+ years of experience in high-end hospitality, I am confident in my ability to ensure guests have a memorable and enjoyable time at the pool.
- 5+ years experience in high-end hospitality industry
- Proven track record of providing exceptional service
- Attention to detail and anticipating guest needs
- Cape Grace Hotel is a luxury hotel located in Cape Town, known for its exceptional service and high-end hospitality.
Fine dining waitron
TAJ Cape Town HoteI (Good Hope Palace)
Cape Town
07.2015 - 02.2020
- Holding the highest standards of service and continuously improving skills.
- Highly dedicated and observant Fine dining server with considerable expertise in high-end restaurants.
- Adept at delivering exceptional hospitality and crafting unforgettable dining moments for patrons.
- Strong familiarity with menu offerings, wine selections, and etiquette for fine dining.
- Skilled in managing busy shifts and guaranteeing efficient and smooth service.
- Demonstrated track record of surpassing sales objectives while maintaining a friendly and polished demeanor.
- Deeply committed to upholding the utmost standards of service and continuously honing abilities.
- TAJ Cape Town Hotel is known for its fine dining and high standards of service in the hospitality industry.
Education
ESL TESOL Certificate - ESOL Certificate program
AVSE English Center Vietnam Institution
VietnamTEFL Certificate -
Teacher Record online Course
Level 3 Certificate -
Arabella Hospitality School
Skills
- Skil name
- Fine dining service
- Wine pairing
- Sales maximization
- Team collaboration
- Attention to detail
- Effective communication
- Guest engagement
- Problem solving
- Reliability and punctuality
- Food safety
- Food and wine pairings
- Beverage service
- Customer service
- Liquor, wine, and food service
- Guest relations
- Food allergy awareness
Hobbies and Interests
- Travelling
- Swimming
- Gym
- Reading
Languages
Language name
Social
facebook.com/, twitter.com/, linkedin.com/
Languages
English
First Language
Cambodian
Beginner
A1
Chinese (Mandarin)
Beginner
A1
Japanese
Beginner
A1
Xhosa
Upper Intermediate
B2
Timeline
Waiter
One&Only Cape Town Resort
04.2022 - 11.2024
Waiter
Sky Hotel Cape Town
03.2021 - 09.2021
Pool Waitron
Cape Grace Hotel
09.2018 - 03.2020
Fine dining waitron
TAJ Cape Town HoteI (Good Hope Palace)
07.2015 - 02.2020
ESL TESOL Certificate - ESOL Certificate program
AVSE English Center Vietnam Institution
TEFL Certificate -
Teacher Record online Course
Level 3 Certificate -
Arabella Hospitality School