BUNCHANRAKSMEY MAM

- Handle Off-Line Market Segments (Cooperate & Travel Agencies)

- To over sea and mange sales staff and reservation

- Ensure best clients service

- Works with management team to create implement a sales plan

- Creating a focus on attracting new business

- Monitor all day to day activities of direct reports

- Handle Event & Cooperate Sales (Cooperate Company, Construction, F&B, Real Estate, Travel Agency, Hospital, Ministry & NGO)

- Selling Services (Sightseeing Tickets, Optional Tours, Lucky Draw Vouchers, Staff Party, Team Building, Lunch Gathering, Training & Workshop, Display booth Activation & Gala Dinner)

- Customer Services (Answer Phone Calls, Telegram & Page)

- Posting contents

- Help coordinate for marketing cooperation with Market Segment & In charge Marketing Event)

- Recruitment New Staff

- Check staff attendance & leave application

- Prepare Staff Monthly Activity (New Hire, Leaving, Probation, Transfer, Promotion, Staff Reduce & Increase Salary)

- Prepare Monthly Payroll Documents

- Submit Staff NSSF to the Ministry of Labour

- Solving staff problems

- Leaving Processing

- Control first aid equipment & medicines

- Control & Confirm Car Bookings

- Prepare for arrival ( Check & Confirm Reservation, Special Request, Assign the rooms & Inspect Arrival Room)

- Welcoming & Check-in the guests (with up selling techniques)

- Offering Concierge Services

- Handle guests needs & complaints

- Check-out guests & settlement the bills

- Welcome the guests & receive phone calls

- Observed pre arrival progress, check-in process, guest relations, concierge, check-out process & settlement the bills

- Clean the rooms & make up the beds

- Set up & prepare amenities in the rooms

- Room inspection before guest arrival

- Observe Turn down service

- Check rooms when the guests checking out

Pre English Classes to be Year 2 Students

Front Office & House Keeping - Guest Service