Proactive, customer-orientated retail professional with over 4 years of experience in reputable shops. Received 3 'Passion Awards' for delivering outstanding service and have consistently surpassed my target KPIs for mystery shoppers. Installed and configured software applications for hundreds of end users, ensuring compatibility and optimal performance. Collaborated with cross-functional teams to implement IT solutions that improved efficiency and productivity. Provided hands-on troubleshooting for hardware and software issues on various operating systems. Maintained and updated network infrastructure, ensuring seamless connectivity and data security. Trained new employees on IT best practices and provided ongoing technical support and guidance.
Transitioning from fast-paced IT support environment, bringing valuable problem-solving skills and technical expertise. Adaptable and capable of managing variety of technical issues with efficiency and precision. Seeking to leverage these skills in new and challenging role.
Good Relationship