Summary
Overview
Work History
Education
Skills
Languages
Hobbies
my vision
passion
Timeline
Generic
Better Patrick

Better Patrick

Sengkat Boeung Kok II, Toul Kork, Phnom Penh

Summary

With over 8 years of hands-on experience in the hospitality industry, I am a highly dedicated and service-oriented professional seeking a dynamic role where I can contribute my expertise in customer satisfaction, team coordination, and guest experience management. Known for my excellent communication skills, warm demeanor, and keen attention to detail, I consistently ensure that every guest interaction is both memorable and meaningful.

My background includes not only frontline service but also strategic involvement in marketing initiatives aimed at increasing customer engagement, boosting sales, and promoting brand loyalty. I possess strong interpersonal and problem-solving skills, enabling me to resolve challenges quickly and effectively while maintaining a positive atmosphere for both guests and team members.

I am passionate about delivering high standards of hospitality and fostering a welcoming environment. My blend of operational experience, marketing insight, and natural ability to connect with people makes me a valuable asset to any hospitality team.

Overview

9
9
years of professional experience

Work History

Personal Assistant

Vertebra Tech Hub
02.2022 - 11.2024
  • Discretion and Confidentiality.
  • Excellent Organizational Skills.
  • Strong Communication Skills.
  • Time Management
  • Flexibility and Adaptability.
  • Proactive Attitude.
  • Problem-Solving Skills.
  • Tech Savvy.
  • Professionalism and Reliability.
  • Multitasking Ability.

Customer Service Representative

Sailors Lounge
02.2020 - 11.2022
  • Excellent Communication Skills
  • Empathy and Patience
  • Problem-Solving Ability
  • Positive Attitude.
  • Product and Service Knowledge
    Adaptability
  • Attention to Detail
  • Time Management
  • Teamwork
  • Resilience and Stress Management

Customer Service Representative

Tilapia Island Resort
12.2018 - 12.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Receptionist

Mass Central Hotel. Ltd
02.2016 - 11.2018
  • Professional Appearance and Demeanor
  • Strong Communication Skills
  • Organizational Skills
  • Multitasking Ability
  • Customer Service Orientation
  • Attention to Detail
  • Tech Proficiency
  • Discretion and Confidentiality
  • Calm Under Pressure
  • Team Player Attitude

Education

Certificate of Merits - Flight Attendant

Landover Aviation Business School
Lagos State, Nigeria
11-2021

High School Diploma -

Birabi Memorial Grammer School
Rivers State, Bori
06-2014

Skills

  • Customer service skills
  • Communication skills
  • Teamwork and Collaboration
  • Problem-Solving Abilities
  • Multitasking and Time Management
  • Attention to Detail
  • Adaptability and Flexibility
  • Sales and Marketing Skills

  • Cultural Awareness & Etiquette
  • Strong work ethic
  • Cash handling
  • Data entry
  • Critical thinking
  • Friendly, positive attitude
  • Computer skills

Languages

English
Advanced (C1)
Korean
Elementary (A2)
Cambodian
Beginner (A1)

Hobbies

Travelling

studying

exploring career professions

exercise

meditation

my vision

To be a leading professional in the hospitality industry, known for delivering exceptional guest experiences, building meaningful customer relationships, and promoting a culture of excellence, warmth, and innovation. I aim to create memorable moments for every guest by combining outstanding service, strong communication, and strategic marketing, while continuously growing in my role and contributing to the success and reputation of any hospitality brand I represent.

passion

I am a dedicated and service-driven professional with a strong background in hospitality, customer service, and administrative support. With a passion for creating organized, efficient, and welcoming environments, I take pride in making people feel comfortable, valued, and well cared for—whether in a front-facing guest role or behind the scenes supporting daily operations.

My fulfillment comes from delivering personalized service, anticipating needs, and creating meaningful experiences that leave a lasting positive impression. I thrive in environments where I can connect with diverse individuals, solve problems calmly under pressure, and contribute to the smooth running of a team or workplace.

My vision is to grow into a trusted and respected personal assistant or office coordinator, known for my reliability, discretion, and commitment to excellence. Whether supporting executives or interacting with guests, I always bring professionalism, warmth, and a sharp attention to detail to every task.

Timeline

Personal Assistant

Vertebra Tech Hub
02.2022 - 11.2024

Customer Service Representative

Sailors Lounge
02.2020 - 11.2022

Customer Service Representative

Tilapia Island Resort
12.2018 - 12.2019

Receptionist

Mass Central Hotel. Ltd
02.2016 - 11.2018

Certificate of Merits - Flight Attendant

Landover Aviation Business School

High School Diploma -

Birabi Memorial Grammer School
Better Patrick