Arnold Cruz Espino
Bachelor Of Science In Hospitality Management
Cambodia
Summary
I am seeking a company where I can use my experience and education to help the company meet and surpass its goals.
- Previous track record of catering/ hotel employment in a similar role
-Proven experience in stock management, cash control and customer service
-Proven leadership skills to lead and motivate a team
-Good standard of literacy and numeracy, sound financial acumen
-Competent IT skills including MS Word, MS Excel and MS Outlook -Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels
-Good time management and organizational skills
-Ability to work well under pressure managing multiple workloads 2 years of experience as a Kitchen Helper in Turkish Restaurant
- Responsible for managing inventory of goods as well as assisting cook in preparation of food.
- Maintaining food standards through standardized food recipes as well as by ensuring safe food handling practices - Managed groundwork as well as presentation of food and items for service
- Excellent communication and interpersonal skills with ability to work in shifts
- Eager to work in every environment and capable of lifting up to 50 kgs
- Meticulous and a proven ability of working in extreme temperatures
- Awarded Helper of the year for providing excellent assistance in kitchen activities - Keeping the kitchen spick and span by cleaning utensils and equipment.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
Work History
Restaurant Waiter
Klir Waterpark Resort and Hotel, Baliuag Bulacan Philippines
- Greet and escort customers to their tables - Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies) -Prepare tables by setting up linens, silverware and glasses - Inform customers about the day’s specials -Offer menu recommendations upon request -Up-sell additional products when appropriate -Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
Food and Beverage Supervisor
Zanzibar Restaurant, Nana Sukhumvit Soi
Bangkok
12.2020 - 12.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Supervised food presentation and plating to enhance visual appeal.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Warehouse Man and Production Assembler
Lucky Star Marine Supply, Mahpthaput, Province
Rayong
12.2018 - 10.2020
- Participating in continual training and development -Completing daily reports to indicate goods that have been shipped and to identify late orders -Reading and following basic diagrams, drawings, specifications, bills of material, and instructions to accurately assemble components into finished products -Assisting other Assemblers when required -Performing work in accordance with quality standards and safety procedures -Maintaining a safe, clean, and organized workspace or assembly station
Assistant English Teacher
West World International School, Phnom Penh Cambodia
- 02.2016
- Working with the lead teacher to monitor the class schedule
- Assisting teachers with lesson preparation by getting materials ready and setting up equipment
- Revising lesson material with students individually or in small groups
- Ensuring the classroom environment is safe and clean
- Overseeing students during non-classroom times including in-between classes, during lunch, and on- field excursions
- Collaborating with lead teachers to recognize issues students are facing and recommend solutions
- Documenting student progress and communicating with parents to keep them informed
- Helping lead teachers to create lesson plans
- Complying with state, school, and class rules and regulations
- Attending all training classes, parent conferences, and faculty meetings.
Special Crew Trainer
McDonalds Saudi Arabia, Seminar
- 03.2015
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Applied effective time management techniques to meet tight deadlines.
- Ran errands and provided general office support in a professional environment.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated leadership skills in managing projects from concept to completion.
Store Consignor Assistant
King and Jet Corporation, Baliuag
10.2012 - 03.2013
- Greet customers, answer their queries, and assist them when selecting and finding merchandise -Monitor those in the store to help ensure loss prevention -Properly display all store products and place them in an organized manner so that customers can find them easily -Perform the checkout process and conduct all transactions and duties related to billing and payment at the store counter -Have the ability and knowledge to answer customer questions related to information, including availability of products -Maintain the overall look of the store and ensure that it is clean, restocked, and properly organized -Maintain product records and inventory, and ensure that the process of re-ordering is smooth -Be involved in planning and preparation of displays, trade shows, windows, and seasonal promotions
Stock Control Clerk
Baliuag
01.2012 - 06.2012
- Maintaining and updating required inventory levels for goods, products, and materials -Conducting quality checks on stored inventory to comply with company standards -Processing and documenting returned items -Implementing inventory management procedures and processing invoices -Performing clerical functions such as answering calls, entering data into computers, and helping customers -Monitoring inventory losses and implementing loss-prevention programs -Preparing relevant reports for supervisors -Ordering inventory from vendors and suppliers
Warehouse Man Order assembler
Handy Help Corporation, Baliuag Bulacan Philippines
08.2011 - 10.2011
- Welcome delivery trucks -Receive and track shipments -Embark merchandise in delivery trucks using appropriate tools -Accommodate and carefully handle fragile merchandise -Track and document exact shipment arrival and departure times -Tag and label merchandise -Label and stockpile merchandise according to size, shape, and type
- Box, wrap and pack the merchandise in accordance with relevant procedures and standards -Prepare all orders for shipment -Record and manage all impaired or damaged merchandise items -Operate adequate merchandise management tools (for example, forklift) -Enter data in inventory and logistics software programs
- I hereby certify that all information is true and correct to the best of my knowledge of my experience.
Kitchen Helper and Food assembler
Beeves Burger and Steak House Turkish Restaurant
RIYADH
10.2016 - 10.2018
- In Ninoy Aquino International Airport Pasig Manila Philippines
- McDonalds Saudi Arabia Special Crew Training Seminar
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Monitored inventory deliveries to minimize product losses and prep for service.
- Monitored food temperatures and quality throughout shifts.
- Transported food items from storage areas to kitchen for prepping.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Plated and presented food following chef requirements.
Restaurant Team Member
KFC, Tummy Lite Corporation, Baliuag Bulacan
01.2010 - 06.2010
- Welcome the customers - Provide information and assistance (product or service - Monitor the surrounding condition -Keep the work environment cleaning duties and responsibilities -Maintain stock of goods -Handle the customer's complaint - Collect and record payment
- Ultra-mega Multi Sales
Education
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Concepcion Elementary School
01.2001 - 01.2004
Bachelor Of Science - Hospitality Management 4years (Undergraduate)
Baliuag University
Philippines 01.1994 - 01.2000
Mariano Ponce High School
Philippines 01.2008 - 01.2013
Skills
To-go order preparation
Timeline
Food and Beverage Supervisor
Zanzibar Restaurant, Nana Sukhumvit Soi
12.2020 - 12.2021
Warehouse Man and Production Assembler
Lucky Star Marine Supply, Mahpthaput, Province
12.2018 - 10.2020
Kitchen Helper and Food assembler
Beeves Burger and Steak House Turkish Restaurant
10.2016 - 10.2018
Store Consignor Assistant
King and Jet Corporation, Baliuag
10.2012 - 03.2013
Stock Control Clerk
Baliuag
01.2012 - 06.2012
Warehouse Man Order assembler
Handy Help Corporation, Baliuag Bulacan Philippines
08.2011 - 10.2011
Restaurant Team Member
KFC, Tummy Lite Corporation, Baliuag Bulacan
01.2010 - 06.2010
Mariano Ponce High School
01.2008 - 01.2013
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Concepcion Elementary School
01.2001 - 01.2004
Bachelor Of Science - Hospitality Management 4years (Undergraduate)
Baliuag University
01.1994 - 01.2000
Restaurant Waiter
Klir Waterpark Resort and Hotel, Baliuag Bulacan Philippines
Assistant English Teacher
West World International School, Phnom Penh Cambodia
- 02.2016
Special Crew Trainer
McDonalds Saudi Arabia, Seminar
- 03.2015
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