Annelie Shepperson

Office Manager and Marketing

Furniture Warehouse / Angels Touch

07.2010 - Current

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls, email correspondence, or personal.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Enhanced communication within office by implementing centralized digital messaging platform.
Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assisted in organizing and overseeing assignments to drive operational excellence.
Identified and communicated customer needs to supply chain capacity and quality teams.
Marketing and social media management
Management and bookings of travel arrangements
Prepare reports and presentations
General administrative duties such as ordering of Stationary, telephone management and bookings.

Summary

Overview

Work History

Office Manager and Marketing

Office Manager

Education

Certificate - Business Development Management

Certificate - Excel - Intermediate Level

High School Diploma -

Skills

Timeline

Office Manager and Marketing

Office Manager

Certificate - Business Development Management

Certificate - Excel - Intermediate Level

High School Diploma -

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