Anna Shiimi

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

- Teach French to beginners, tailoring lessons to meet diverse learning needs and language proficiency levels.

- Develop and implement engaging lesson plans that cover vocabulary, grammar, pronunciation, and conversational skills.

- Assess students’ progress regularly and provide constructive feedback to support continuous improvement.

- Utilize a variety of teaching methods and materials, including multimedia resources, to enhance the learning experience.

- Create a positive and inclusive learning environment that fosters student participation and confidence in language acquisition.

- Offer additional support and tutoring sessions for students needing extra help with their studies.

- Monitor student attendance and track progress, adjusting teaching strategies as needed to ensure learning goals are met.

- Organize travel arrangements from start to finish, including booking tickets, coordinating accommodation, and arranging transportation.

- Provide travelers with relevant information and helpful materials, ensuring a smooth and informed travel experience.

- Capture and maintain accurate data records, ensuring up-to-date and organized information.

- Handle telephone calls, manage filing systems, and perform general administrative tasks to support daily office operations.

- Assist with itinerary planning and offer personalized travel recommendations based on client preferences and needs.

- Maintain strong relationships with travel service providers, ensuring efficient coordination and quality service delivery

- Organize travel arrangements from start to finish, including booking flights, securing accommodation, and coordinating transportation.

- Provide travelers with relevant information and travel materials, ensuring they are well-prepared and informed.

- Capture and maintain accurate data records, supporting efficient tracking and reporting.

- Answer telephone calls, manage filing systems, and handle general administrative tasks to ensure smooth office operations.

- Assist with itinerary planning and offer personalized travel advice based on client preferences.

- Liaise with travel service providers to ensure high-quality service and timely coordination of travel plans.

- Translate written and verbal content from English to French, ensuring accurate and contextually appropriate translations.

- Proofread and edit translated materials to maintain consistency, clarity, and quality.

- Adapt translations to suit cultural nuances and regional language differences, enhancing readability and comprehension for the target audience.

- Collaborate with clients and stakeholders to understand specific translation needs and project requirements.

- Assist with the interpretation of spoken communication during meetings or events, facilitating clear and effective dialogue between English and French speakers.

- Maintain a glossary of terminology and phrases to ensure consistency across translation projects.

- Conduct research on industry-specific terminology to provide precise translations in specialized fields

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

- Manage the Company Director's diary, coordinating appointments and ensuring efficient time management.

- Schedule meetings, prepare agendas, and ensure all necessary materials are available for participants.

- Oversee the Library inbox, handling incoming and outgoing calls, emails, and correspondence with professionalism.

- Manage stakeholder relationships, ensuring clear communication and fostering positive connections.

- Administer petty cash, ensuring accurate tracking and proper documentation of expenses.

- Oversee inventory management, maintaining up-to-date records and ensuring adequate stock levels.

- Register new members, providing them with relevant information and resources.

- Maintain accurate record-keeping, including lending books and periodicals, and ensuring their return in a timely manner.

- Capture data and perform other administrative tasks as required, supporting the overall functioning of the office.