AJMAL K S
Muvattupuzha
Summary
Dynamic Sales Coordinator at AJMAL KS with expertise in loan processing and customer relationship management. Proven track record of enhancing team performance and achieving compliance with regulatory standards. Skilled in financial analysis and adept at cross-selling banking products, consistently exceeding customer satisfaction through innovative solutions and effective communication.
Overview
11
11
years of professional experience
Work History
Sales Coordinator
AJMAL KS
Muvattupuzha
05.2017 - 01.2022
- Reviewed loan applications for completeness and accuracy.
- Communicated with clients to gather the necessary documentation.
- Processed loan documents using industry-standard software.
- Coordinated with underwriters to facilitate loan approvals.
- Maintained detailed records of all loan transactions.
- Ensured compliance with regulatory standards during processing.
- Assisted team members in resolving application issues.
- Monitored timelines for loan processing to ensure efficiency.
- Maintained up-to-date knowledge of relevant laws, regulations, products, and services relating to consumer loans.
- Assisted in developing training materials for new staff members joining the team.
- Reviewed loan applications, credit reports, and related documents to determine eligibility for consumer loans.
- Performed data entry tasks associated with processing consumer loans.
- Answered incoming calls from customers inquiring about their loan status, or making payment arrangements.
- Analyzed financial information to ensure the accuracy of customer accounts.
- Verified customer identity and collected required documentation prior to approving the loan application.
- Generated monthly reports summarizing current trends in consumer lending activities.
- Prepared and issued loan documents according to company guidelines.
- Monitored daily activity within the system to ensure the accuracy of account balances.
- Assisted in the development of new policies and procedures for consumer loan processing.
- Worked closely with other departments, such as collections, underwriting, and accounting, when necessary.
- Ensured compliance with federal, state, and local regulations pertaining to consumer lending practices.
- Resolved customer inquiries regarding their loan accounts in a timely manner.
- Organized loan files, updated databases, prepared general correspondence, and communicated with stakeholders.
- Managed conditions sent from underwriting departments.
- Calculated income, assets and liabilities to meet lender requirements.
- Reviewed initial client documentation to structure and submit the loan package.
- Scanned and uploaded loan and related documents into the system.
- Presented loan and repayment schedules to customers.
- Accepted payment on accounts.
- Established credit limits and granted extensions of credit on overdue accounts.
- Checked the value of customer collateral to hold as loan security.
- Prepared and typed loan applications, closing documents, or legal documents using computers.
Sales Executive
AJMAL KS
Muvattupuzha
04.2011 - 12.2014
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified the needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers, whether face-to-face or through phone conversations.
- Assisted with customer requests, and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives, and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Achieved cost savings by developing functional solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
Education
Diploma in Civil Draftsmanship - Technical Drawing & Civil Engineering
CETRAL THECNICAL COLLEGE
KOZHIKODE08.2010
Some College (No Degree) - Humanities (12TH GRADE)
SREE SAGER COLLEGE
VADAKARA05-2008
High School Diploma -
GOVT VECATIONAL HIGH SECONDERY SCHOOL
PAYYOLI06-2006
Skills
- Loan processing
- Customer relationship management
- Credit appraisal
- Financial analysis
- Cross-selling
- Banking products knowledge
- Regulatory adherence
- Documentation review
- Data entry accuracy
- Software proficiency
- Compliance understanding
- Target achievement
- Team coordination
Languages
English
Advanced (C1)
C1
Malayalam
Native
Native
Hindi
Elementary (A2)
A2
Tamil
Elementary (A2)
A2
Timeline
Sales Coordinator
AJMAL KS
05.2017 - 01.2022
Sales Executive
AJMAL KS
04.2011 - 12.2014
Diploma in Civil Draftsmanship - Technical Drawing & Civil Engineering
CETRAL THECNICAL COLLEGE
Some College (No Degree) - Humanities (12TH GRADE)
SREE SAGER COLLEGE
High School Diploma -
GOVT VECATIONAL HIGH SECONDERY SCHOOL