Ace Padua
Preah Sihanouk
Summary
Dynamic Technical Specialist with a proven track record at DV Casino, enhancing productivity through automation and technical support. Excelled in customer service at YongLi Casino, boosting loyalty through empathy and effective communication. Skilled in network administration and fostering teamwork, demonstrating adaptability and a commitment to excellence without relying on numerical quantification.
Overview
16
16
years of professional experience
Work History
Technical Specialist
DV Casino
05.2024 - 08.2024
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
- Streamlined technical workflows for enhanced productivity through the implementation of automation tools.
- Completed troubleshooting and diagnostics on company resources.
Customer Service Representative
YongLi Casino
10.2023 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Telecom
Network Channels Contractor. (STC)
11.2015 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Production Operator
Roberts Automotive Industrial Parts Manufacturing
05.2012 - 10.2012
- Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.
- Increased overall output by effectively managing resources and prioritizing tasks according to deadlines.
- Set up and adjusted machines for day-to-day operations.
- Documented production information via daily system logs and discussed issues with management.
Telecommunications Technician
Bmil Teleservice Contractor (GLOBE TELECOM)
01.2009 - 02.2011
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Provided training to customers to enhance use and understanding of network systems.
Education
High School Diploma -
Navotas National High School
Navotas03-2009
Skills
- Technical support
- Network administration
- Machine learning
- Information security
- Customer satisfaction
- Customer service
- Adaptability and flexibility
- Time management
- Hardware configuration
- Telecommunications
- Internet of things
- Data analysis
- Technical staffing
- Teamwork and collaboration
- Self motivation
- Time management abilities
Timeline
Technical Specialist
DV Casino
05.2024 - 08.2024
Customer Service Representative
YongLi Casino
10.2023 - 03.2024
Telecom
Network Channels Contractor. (STC)
11.2015 - 05.2019
Production Operator
Roberts Automotive Industrial Parts Manufacturing
05.2012 - 10.2012
Telecommunications Technician
Bmil Teleservice Contractor (GLOBE TELECOM)
01.2009 - 02.2011
High School Diploma -
Navotas National High School
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