Phallideth Phen
Phnom Penh, Cambodia
Summary
Recent Computing graduate from Scotland, the United Kingdom, with a strong academic background, an enthusiasm for technology, and an interest in technical developments. Eager to apply knowledge and contribute to achieving extensive expertise in the dynamic realm of global technology business
Overview
4
4
years of professional experience
Work History
Infrastructure Engineer
MAT Telecom
Phnom Penh, Cambodia
02.2024 - Current
- Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
- Provided Tier-3 support to resolve complex issues for clients and maintain high customer satisfaction levels.
- Verified location of deployed hardware in correct organizational unit.
- Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.
IT Asset Intern
Chip Mong Group
Phnom Penh, Cambodia
06.2021 - 10.2021
- Handle all HelpDesk tickets of IT assets and non-IT assets using ManageEngine ServiceDesk
- Build, maintain and regularly update the company's hardware and software inventory using SAP
- Coordinates computer lifecycle replacement and management
- Handles Enterprise Software license and software maintenance renewals
Network Intern
MAT Telecoms
Phnom Penh, Cambodia
08.2020 - 01.2021
- Promptly acknowledge and support customers with any complaints or queries
- Install Internet connection for customers
- Participate in the configuration and installation of Network Architecture
- Troubleshooting configuration issues involving software conflicts, hardware problems, network protocols (TCP/IP)
- Monitor the performance and capacity of the network, backbone link, and IP traffic using Cacti
Education
MSc Computing
Edinburgh Napier University
Edinburgh, United Kingdom /2022 - /2023
BSc Telecommuncations and Networking
Cambodia Academy of Digital Technology
Phnom Penh, Cambodia /2018 - /2021
Skills
- Cisco - CCNA, LAN/WAN, TCP/IP Networking
- Routing Protocol - EIGRP, OSPF, BGP
- System Administration
- Network Security
- Vulnerability Assessment
- Incident Response and Malware Analysis
Extracurricular Activities
- Equate Scotland Student Champion
- Sisters of Code Ambassador, Cambodia
- Volunteering as fundraiser at Save the Children UK
- Volunteering as Digital Literacy and Microsoft Office Instructor
- Capacity Development Program for Youth Training
- Project organiser of the One Billion Rising 2022 event
- Project Organiser of Youth and Women Leadership Program
Accomplishments
- Sisters of Code Ambassador | 2022-2023
- Grant prize for project showcase in National Youth Forum | 2022
Projects and Coursework
- Vulnerability Assessment Using Nessus Pro
- Investigative Analysis of Illicit Images: A Forensic Examination of Digital Artifacts
- Forensic Investigation and Analysis of Mock Ransomware: Unveiling Intentions through Network Traffic and Memory Artifacts
- Exploring Password Complexity and Brute Force Attacks: A Comparative Analysis Using Kali Linux
- Implementing the FIDO2 Framework to enhance user experience in Passwordless Authentication
Timeline
Infrastructure Engineer
MAT Telecom
02.2024 - Current
IT Asset Intern
Chip Mong Group
06.2021 - 10.2021
Network Intern
MAT Telecoms
08.2020 - 01.2021
MSc Computing
Edinburgh Napier University
/2022 - /2023
BSc Telecommuncations and Networking
Cambodia Academy of Digital Technology
/2018 - /2021