Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Accomplishments
Projects and Coursework
References
Timeline
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Phallideth Phen

Phnom Penh, Cambodia

Summary

Recent Computing graduate from Scotland, the United Kingdom, with a strong academic background, an enthusiasm for technology, and an interest in technical developments. Eager to apply knowledge and contribute to achieving extensive expertise in the dynamic realm of global technology business

Overview

4
4
years of professional experience

Work History

Infrastructure Engineer

MAT Telecom
02.2024 - Current
  • Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
  • Provided Tier-3 support to resolve complex issues for clients and maintain high customer satisfaction levels.
  • Verified location of deployed hardware in correct organizational unit.
  • Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.

IT Asset Intern

Chip Mong Group
06.2021 - 10.2021
  • Handle all HelpDesk tickets of IT assets and non-IT assets using ManageEngine ServiceDesk
  • Build, maintain and regularly update the company's hardware and software inventory using SAP
  • Coordinates computer lifecycle replacement and management
  • Handles Enterprise Software license and software maintenance renewals


Network Intern

MAT Telecoms
08.2020 - 01.2021
  • Promptly acknowledge and support customers with any complaints or queries
  • Install Internet connection for customers
  • Participate in the configuration and installation of Network Architecture
  • Troubleshooting configuration issues involving software conflicts, hardware problems, network protocols (TCP/IP)
  • Monitor the performance and capacity of the network, backbone link, and IP traffic using Cacti


Education

MSc Computing

Edinburgh Napier University
Edinburgh, United Kingdom
/2022 - /2023

BSc Telecommuncations and Networking

Cambodia Academy of Digital Technology
Phnom Penh, Cambodia
/2018 - /2021

Skills

  • Cisco - CCNA, LAN/WAN, TCP/IP Networking
  • Routing Protocol - EIGRP, OSPF, BGP
  • System Administration
  • Network Security
  • Vulnerability Assessment
  • Incident Response and Malware Analysis

Extracurricular Activities

  • Equate Scotland Student Champion
  • Sisters of Code Ambassador, Cambodia
  • Volunteering as fundraiser at Save the Children UK
  • Volunteering as Digital Literacy and Microsoft Office Instructor
  • Capacity Development Program for Youth Training
  • Project organiser of the One Billion Rising 2022 event
  • Project Organiser of Youth and Women Leadership Program

Accomplishments

  • Sisters of Code Ambassador | 2022-2023
  • Grant prize for project showcase in National Youth Forum | 2022

Projects and Coursework

  • Vulnerability Assessment Using Nessus Pro
  • Investigative Analysis of Illicit Images: A Forensic Examination of Digital Artifacts
  • Forensic Investigation and Analysis of Mock Ransomware: Unveiling Intentions through Network Traffic and Memory Artifacts
  • Exploring Password Complexity and Brute Force Attacks: A Comparative Analysis Using Kali Linux
  • Implementing the FIDO2 Framework to enhance user experience in Passwordless Authentication

References

Mr. KHEMA VAN, Deputy Director of the Institute of Digital Technology, CADT 

Email: khema.van@cadt.edu.kh 

Phone: (0) 16 787 933 


Mrs. NATALJA RODIONOVA, Managing Director of IT Academy STEP Cambodia & Founder of Sisters of Code 

Email: rodionova_n@itstep.org 

Phone: (0) 77 385 040

Timeline

Infrastructure Engineer

MAT Telecom
02.2024 - Current

IT Asset Intern

Chip Mong Group
06.2021 - 10.2021

Network Intern

MAT Telecoms
08.2020 - 01.2021

MSc Computing

Edinburgh Napier University
/2022 - /2023

BSc Telecommuncations and Networking

Cambodia Academy of Digital Technology
/2018 - /2021

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Phallideth Phen