Your Name
Customer Service
Summary
Position apply for: Customer Service
Overview
11
11
years of professional experience
2012
2012
years of post-secondary education
Work History
Customer Service
TK central service apartment
08.2023 - 11.2024
- Resolves product or service problems by investigating the customer's complaint
- Answer inquiries, respond to emails, and handle phone calls
- Maintain accurate and organized leasing records, including lease agreements and move-in/move-out documentation
- Collecting monthly rental fee, Electric bill & deposits, and other fees
HR Assistant
OIFM International Co.,Ltd
08.2021 - 11.2024
- Responsible for recruitments (Posting job ads, short-listing, contacting candidates prepare application form for Interview, and do reference check if necessary)
- Prepare employment contract for selected candidates Briefing to new hires about the company background & policies
- Maintain staff database in to excel file and monitor all employees file both existing and resigned staff
- Prepare business card (Management Team), staff ID card, Access card to new hire & creating email
- Announcement to introduce new staff on board
- Update new staff details to finance on payroll purpose (Position, start date, salary, & NSSF ID card number)
- Assist staff for opening NSSF account
- Set up fingerprint for staff in to biometric system
- Annual leave Management (Recording annual leave balance and update unpaid leave to finance to process on payroll)
- Arrange to open bank account for payroll (collect ATM card & Bankbook for staff)
- Email inform to all department head of staff ending probation evaluation
- Issue the letter such as confirmation letter, Increment letter, Promotion letter
- Prepared and update staff Personal Information detailed such as specialized certificates, National ID/Passport, family booking and employee’s children birth certifications
- Maintain staff benefits and allowance (Phone Top Up, Uniform)
Service Advisor
Audi Automotive Phnom Penh
06.2022 - 12.2022
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover
- Updating customers with progress on their vehicle, as well as authorising additional work and making followup calls
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time
Personal Assistant to GM
OIFM International Co.,Ltd
12.2018 - 07.2021
- Company Overview: (Property Management)
- Managing diaries, organizing meeting & appointments, control access to the GM
- Organizing events and outing with appointed committee
- Booking and arranging transit, travel transport and accommodation
- Reminding the GM of important tasks and deadline (daily & weekly)
- Managing and compiling data and filing (manage all agreement with supplier & contractor)
- Liaising with staff, suppliers and clients to monitor all instructions given by GM and follow up with the relevant staff who has been assigned tasks
- (Property Management)
Receptionist
Garden City Golf & Hotel
02.2018 - 11.2018
- Welcome guests warmly
- Answer customer question and enquiries
- Dealing with booking by phone, email, face to face
- Resolve customer issues, complaint
- Check all report and supporting to make sure all things are correct
- Preparing bills and taking payment
- Selling product of sport materials
- (Golf materials)
Administrative & Account Assistant
Komar Pikar Foundation
01.2014 - 12.2017
- Act as first point of contact to all staff
- Giving full administrative and secretarial support to the officer manager
- Dealing with enquiries from all staff, and visitor in a courteous and professional manner (face to face, over the phone and through the email)
- Drafting formal letter using Microsoft word
- Using Microsoft excel to records all equipment control (inventory book)
- General administrative duties (Printing, Photo copying, Binding, Labeling and filling of documents)
- Arrange meeting, Create agenda, and take minute of meeting
- Administrative work, Telephone screening
- Arrange Budget for staff retreat & staff party
- Arrange Budget for staff on mission to province or abroad (Accommodation, Food, Travel)
- Do monthly report of Advance Expenses from project at province & Office expense monthly
- Involved on submitted document to bank for staff payroll
- Involved on NSSF monthly payment and summit Document to NSSF Department
- Assist to collect Bank statement monthly & Credit advice from donor
Education
Bachelor Degree Year II -
Vanda Institute of accountant
High School Diploma - undefined
Phnom Penh Thmey High School
Skills
Good Behavior & Communicationundefined
Custom Section
True
Personal Information
- Place of birth: Sen Tok District
- Date of birth: 10/12/92
- Gender: Female
- Nationality: Khmer
- Marital status: Single
Timeline
Customer Service
TK central service apartment
08.2023 - 11.2024
Service Advisor
Audi Automotive Phnom Penh
06.2022 - 12.2022
HR Assistant
OIFM International Co.,Ltd
08.2021 - 11.2024
Personal Assistant to GM
OIFM International Co.,Ltd
12.2018 - 07.2021
Receptionist
Garden City Golf & Hotel
02.2018 - 11.2018
Administrative & Account Assistant
Komar Pikar Foundation
01.2014 - 12.2017
High School Diploma - undefined
Phnom Penh Thmey High School
Bachelor Degree Year II -
Vanda Institute of accountant
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